Sheronda Hall
Hinesville,GA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Military Police Team Leader
United States Army
01.2017 - 06.2023
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
Customer Service Agent
Wells Fargo Auto
08.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 100 customer calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Store Manager
Journeys Kidz
02.2018 - 12.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge
Budget Analyst
United States Army National Guard
12.2018 - 08.2019
- Reviewed monthly operations to assess budget compliance and determine necessary adjustments for future plans.
- Identified and monitored budget expenses for accuracy and signs of fraud..
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Consolidated budgetary models for company efficiency creating 10% growth in annual corporate profit
Education
Bachelor of Science - African American Studies
Arizona State University
Tempe, AZ12.2025
High School Diploma -
Permian High School
Odessa, TX06.2015
Skills
- Inventory Accuracy
- Law Enforcement Operations
- Human Resources Department Processes
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Payment Processing
- Appraisal Reviews
- Timelines and Milestones
- Scheduling and Coordinating
- Documenting Calls
- Policy and Procedure Adherence
- Customer Service and Assistance
Timeline
Customer Service Agent
Wells Fargo Auto
08.2019 - 08.2021
Budget Analyst
United States Army National Guard
12.2018 - 08.2019
Store Manager
Journeys Kidz
02.2018 - 12.2019
Military Police Team Leader
United States Army
01.2017 - 06.2023
Bachelor of Science - African American Studies
Arizona State University
High School Diploma -
Permian High School
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