SHERONDA KING
Newark,DE
Summary
Statewide Operations Coordinator
Encouraging director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent stakeholder relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Statewide Operations Director
Communities In Schools of Delaware
05.2020 - Current
- Established positive and effective communication among 30+ staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Recruited and hired top talent by selecting qualified individuals.
- Traveled to 20+ schools to meet with school admin and site coordinators for school leadership meetings.
- Collaborated with executives to develop and execute strategic operations.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between the schools and the business.
- Successfully communicated with entities inside and outside of Communities in Schools.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
Behavior Dean
Summercollab
05.2018 - 08.2020
- Oversaw student services and student retention.
- Implemented strategies to increase student recruiting, engagement and retention.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Documented client progress to track effectiveness and inform future treatment plans.
- Provided crisis intervention to support clients during times of urgent need.
Site Coordinator- Castle Hills Elementary
Communities In Schools Of Delaware
12.2016 - 05.2020
- Implemented CISDE model to fit multi tiered support system requirements in each school setting
- Piloted the first CISDE elementary program, leading to expansion needs in other elementary school setting.
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Updated case records daily with all client contacts and information.
- Created safe, fun environment for children and teens attending special programs at [Type] facility.
- Assisted with youth development and other recreation programs to improve quality of school setting experience.
- Monitored program performance and outcomes for successful delivery of services.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
Youth Program Manager
Vision Quest, Youth Services
05.2014 - 05.2017
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Improved attendance and reduce truancy by conducting routine school and curfew checks for assigned students.
- Collaborated with probation officers, school officials, mental and drug addiction counselors to monitor students’ performance and activities in the community.
- Facilitated group using evidence based and other methods to reduce recidivism (ART, CBS, role-play, self-talk and action treatment plans).
- Managed volunteer programs focused on providing community services to underserved populations.
Treatment Specialist
Ferris School For Boys
05.2015 - 05.2016
- Assist residents with meeting requirements of conditional release, such as office visit restitution payments, educational and employment stipulations
- Develop rehabilitation treatment plans for assigned offenders or inmates, establishing rules of conduct, goals and objectives.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Facilitated group counseling sessions to support and encourage client growth.
Education
Master of Science - Administration of Justice, Criminal Behavior
Wilmington University
2017
Master of Science - Administration in Human Services
Wilmington University
2014
Bachelor of Science - undefined
Wilmington University
2012
Skills
- Infrastructure Change
- Directing Team Members
- Operational Excellence
- Reviewing Resumes
- Nonprofit Communications
- Creative Thinking
- Advocacy
- Best Practices and Standards
- Group Facilitation Support
- Data Organization
- Classroom Instruction
- Conflict Management
- School Operations
- Scheduling and Coordinating
- Managing Operations and Efficiency
Timeline
Statewide Operations Director
Communities In Schools of Delaware
05.2020 - Current
Behavior Dean
Summercollab
05.2018 - 08.2020
Site Coordinator- Castle Hills Elementary
Communities In Schools Of Delaware
12.2016 - 05.2020
Treatment Specialist
Ferris School For Boys
05.2015 - 05.2016
Youth Program Manager
Vision Quest, Youth Services
05.2014 - 05.2017
Master of Science - Administration of Justice, Criminal Behavior
Wilmington University
Master of Science - Administration in Human Services
Wilmington University
Bachelor of Science - undefined
Wilmington University
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