Sheronda L. Caldwell
Medical Records, Fire Watch, Hole Watch And Janitor
Lake Charles,LA
Summary
Five years of training in fire watch/hole watch and bottle watch. Over 10 years of experience in a combined patient/clerical role with a strong ability to multi-task, manage office operations, and provide excellent response to patient needs.
Experienced safety professional prepared for this role. Strong focus on team collaboration and achieving results. Skilled in monitoring work environments, ensuring compliance with safety protocols, and responding to emergencies. Reliable and flexible, adapting to changing needs with ease.
Experienced with monitoring confined spaces and ensuring safety regulations are followed. Utilizes hazard identification and risk mitigation techniques to maintain secure work environment. Knowledge of emergency response protocols and effective communication skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Fire Watch/ Hole Watch
Aptim
06.2021
- Patrolling areas where hit work is be performed, maintaining vigilance of potential fires.
- Familiarize with facilities and procedures for sounding an alarm in case a fire and notifying emergency services.
Janitor
Turner Industries
10.2023 - 04.2025
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Janitor
Turner Industries
10.2023 - 03.2025
- Sweep and mop offices
- Dust
- Clean kitchens
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced building safety through regular inspection and repairs.
- Maintained floor cleaning and waxing equipment.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Moved furniture for cleaning and set up for special events.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Fire watch/Hole watch
Brown and Root
01.2023 - 07.2023
- Patrolling areas where hit work is be performed, maintaining vigilance of potential fires.
- Familiarize with facilities and procedures for sounding an alarm in case a fire and notifying emergency services.
- Contributed to a positive work environment by collaborating closely with coworkers, sharing knowledge, and offering assistance when needed.
- Increased employee awareness of potential hazards by conducting thorough pre-entry briefings and discussing relevant safety procedures.
- Facilitated efficient work processes through clear communication of entry times, permit durations, and other pertinent information to all involved parties.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
Janitor
Turner Industries
07.2021 - 08.2021
- Sweep and mop offices
- Dust
- Clean kitchens
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Checked in and stocked inventory throughout facility.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Janitor
Turner Industries
05.2018 - 03.2020
- Sweep and mop offices
- Dust
- Clean kitchens
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Maintained floor cleaning and waxing equipment.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Office Manager
Walker Drug Testing Services
04.2016 - 01.2017
- Coordinated business office collecting specimens, preparing for testing procedures.
- Organization files, billing and collection
- Ordering supplies and coordination of office activity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Records Clerk
Christus St. Patrick
04.2010 - 10.2011
- Managed filing systems, phones, delivery and locating medical records.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
Patient Account Representative
Lake Charles Memorial Hospital
01.2004 - 06.2008
- Completed all medical management activities to include patient service, statistical flow, new recruit training.
- Data entry, insurance verification with adjustments and rebilling accounts.
- Electronically submitted bills according to compliance guidelines.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Responded to patient, family, and external payer inquiries.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Education
Associate of Science - Health Information, Ethics in Healthcare, Science and Technology Curriculum, Laboratory coursework, Social Perspective
Colorado Technical University
Colorado Springs, CO 04.2013 - 06.2014
Medical Coding Specialist - Anatomy, Physiology, CPT-4 Coding, HCPCS Coding, ICD-9 Coding, Medicare, Medicaid Health Insurance Knowledge
Med Vance Institute
Baton Rouge, LA 06.2002 - 06.2003
Medical Assistance - Phlebotomy, Wound Care, Patient Billing, Clinical Lab Procedure, Vein Puncture, Billing, Glucose Monitoring
Remington College
Baton Rouge, LA 02.2001 - 05.2002
Skills
Monitoring hot work activities
Safety management
Confined space safety
Air respirator monitoring
Patient information confirmation
Co-pay collection
Insurance verification
Charge posting
Payment processing
Multi-line telephone management
Call directing
Billing management
Cash management
Patient coding
Patient billing
Customer service
Phone etiquette
Problem resolution
Microsoft Word
Microsoft Excel
Office equipment operation
Employee training
Office procedures training
Policy training
Protocol training
Lockout and tagout procedures
Timeline
Janitor
Turner Industries
10.2023 - 04.2025
Janitor
Turner Industries
10.2023 - 03.2025
Fire watch/Hole watch
Brown and Root
01.2023 - 07.2023
Janitor
Turner Industries
07.2021 - 08.2021
Fire Watch/ Hole Watch
Aptim
06.2021
Janitor
Turner Industries
05.2018 - 03.2020
Office Manager
Walker Drug Testing Services
04.2016 - 01.2017
Associate of Science - Health Information, Ethics in Healthcare, Science and Technology Curriculum, Laboratory coursework, Social Perspective
Colorado Technical University
04.2013 - 06.2014
Medical Records Clerk
Christus St. Patrick
04.2010 - 10.2011
Patient Account Representative
Lake Charles Memorial Hospital
01.2004 - 06.2008
Medical Coding Specialist - Anatomy, Physiology, CPT-4 Coding, HCPCS Coding, ICD-9 Coding, Medicare, Medicaid Health Insurance Knowledge
Med Vance Institute
06.2002 - 06.2003
Medical Assistance - Phlebotomy, Wound Care, Patient Billing, Clinical Lab Procedure, Vein Puncture, Billing, Glucose Monitoring
Remington College
02.2001 - 05.2002