Sheronda Smith
Hoover,AL
Summary
Dedicated and versatile Claims Adjuster with five years of comprehensive experience handling auto, property, and content insurance claims. Proficient in investigating, assessing, and negotiating claims to ensure prompt and fair settlements while adhering to industry regulations and company policies. Skilled in analyzing policy coverage, evaluating damages, and providing exceptional customer service to policyholders and claimants. Proven ability to effectively manage a diverse portfolio of claims, from initial assessment to final resolution, while maintaining high standards of accuracy and efficiency. Adept at multitasking, problem-solving, and collaborating with stakeholders to achieve optimal outcomes. Committed to upholding integrity, professionalism, and excellence in all aspects of claims adjustment across multiple lines of insurance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Content Moderation
Genpact
06.2022 - Current
- Proactively identified areas requiring policy updates or clarifications, reducing occurrence of inconsistencies in content moderation decisions.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to development team.
- Review and evaluate user-generated content, including posts, comments, images, and videos, for compliance with community guidelines and policies.
- Utilize content moderation tools and software to monitor and manage content submissions and user interactions.
- Collaborate with cross-functional teams, including legal, trust and safety, and engineering, to develop and implement content moderation policies and procedures.
- Provide support and guidance to users regarding content moderation policies and procedures, ensuring transparency and accountability.
Property Perseverance Specialist
GIS
04.2022 - Current
- Provided expert advice and guidance to property owners facing foreclosure or financial distress, offering tailored solutions to protect their investments.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with legal teams to navigate foreclosure proceedings and negotiate loan modifications, preventing property loss for numerous clients.
- Conducted property inspections and assessments to identify maintenance issues and recommend proactive solutions, preserving property value and minimizing depreciation.
- Established strong relationships with financial institutions and investors, facilitating access to funding and resources for property rehabilitation projects.
Property Claims Adjuster
Liberty Mutual Insurance Per - Worley
11.2021 - 09.2022
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Expedited claim resolutions by working closely with legal teams when necessary to resolve disputed cases or potential litigation issues.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Exercised proper judgment and decision making to analyze over 150 claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Auto Claims Adjuster
Crawford And Company
04.2021 - 11.2021
- Acted as reliable point of contact for customers throughout claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Conduct detailed investigations of auto insurance claims, including assessing damages, determining liability, and verifying policy coverage.
- Communicate with policyholders, claimants, witnesses, and other stakeholders to gather information and facilitate claim resolution.
- Evaluate damages using industry-standard estimation tools and guidelines, ensuring accurate and fair settlements.
- Negotiate settlements with claimants and their representatives, including attorneys, to reach mutually agreeable outcomes.
- Provide exceptional customer service throughout the claims process, addressing inquiries, concerns, and complaints in a timely and professional manner.
Independent Insurance Adjuster
Pilot Catastrophe
09.2020 - 03.2021
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Followed up with insured individuals regarding premium and deductibles payments.
Claims Adjuster
Alacrity Solutions
01.2020 - 08.2020
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Expedited claim settlements for clients by maintaining open communication and providing timely updates on the progress of their cases.
- Examined claims forms and other records to determine insurance coverage.
Education
Bachelor of Business Administrative -
Virginia College
Birmingham, AL01.2016
High School Diploma -
John L. Leflore
Mobile05.2001
Skills
- Payment Processing
- Content Moderation
- User Generated Content Moderation
- Contents Restoration
- In-depth Content Knowledge
- Organizational Culture Assessment
- Claims Handling
- Project Management
- Fraud Detection
- Financial Analysis
- Account Updating
- Stakeholder Communication
- Data Management
Certification
- Certified Scrum Master
- State Farm Policy & Estimates
- State Farm Auto
- TWIA/TFPA
- California Fair Claims
- FEMA
- NIFP Flood
- Xactimate
- Xact Analysis
LICENSES
- Alabama
- Arkansas
- Arizona
- Connecticut
- Florida
- Georgia
- Indiana
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Mississippi
- New Mexico
- Oklahoma
- South Carolina
- Texas
- Washington
Timeline
Content Moderation
Genpact
06.2022 - Current
Property Perseverance Specialist
GIS
04.2022 - Current
Property Claims Adjuster
Liberty Mutual Insurance Per - Worley
11.2021 - 09.2022
Auto Claims Adjuster
Crawford And Company
04.2021 - 11.2021
Independent Insurance Adjuster
Pilot Catastrophe
09.2020 - 03.2021
Claims Adjuster
Alacrity Solutions
01.2020 - 08.2020
Bachelor of Business Administrative -
Virginia College
High School Diploma -
John L. Leflore
Similar Profiles
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
Pankaj VermaPankaj Verma
Senior Operations Manager at GenpactSenior Operations Manager at Genpact
Detravia ThomasDetravia Thomas
Customer service specialist at GenpactCustomer service specialist at Genpact
Ashish SikligarAshish Sikligar
Assistant Vice President, Operations at GenpactAssistant Vice President, Operations at Genpact
Parker gallikParker gallik
Express Technician at Tameron Automotive GroupExpress Technician at Tameron Automotive Group