Sheronda Wilson
Customer Service Representative
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
San Antonio, TX
06.2022 - Current
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
- Checked and verified photo identification prior to granting facility access.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
- Enhanced overall security by conducting thorough patrols and monitoring premises
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
Collections Specialist
PUBLIC Automotive Group
Waco, TX
9 2021 - 4 2022
- Quantified debtor balances to avoid late payments and bad credit.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed debtor payments and updated accounts to reflect new balance.
Customer Service Representative
TTEC
Work From Home, TX
03.2020 - 12.2021
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Customer Service Representative
Support Services Group
Waco, TX
8 2019 - 12.2019
- Follow communication "scripts" when handling different topics
- Completed necessary documentation accurately for each interaction, facilitating seamless communication between departments when needed.
- Data entry of customer personal information using secure pause and processing orders, Answered calls from customers, Performed data entry for customer information, shipments, and orders, Managed client records, Performed customer service surveys, Answered general questions
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Representative
Empereon Constar
Waco, TX
1 2019 - 12.2019
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Met existing customers to review current services and expand sales opportunities.
Home Caregiver
Genesys Home Care
Detroit, MI
11.2017 - 10.2018
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Managed household tasks efficiently such as laundry, light housekeeping duties relating to client''s immediate environment without compromising quality of care provided to client.
- Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean and organized living spaces for clients'' well-being and peace of mind.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Completed regular check-ins and progress report for each client.
Cashier/Cook
McDonald's
Blackshear, GA
04.2009 - 10.2015
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Followed company policies and procedures regarding cash handling.
- Enhanced customer satisfaction by providing fast and accurate order processing at drive-thru window.
- Resolved problems with orders quickly and offered refund or replacement.
Education
High School Or Equivalent - General Studies
Pierce County High School
Blackshear, GA2010
Skills
Teamwork and Collaboration
Active Listening
Work Task Prioritization
Incoming Call Management
Excellent Communication
Excellent Communication
Goal-Oriented
Payment Processing
Self Motivation
Attention to Detail
Teamwork and Collaboration
Multitasking Abilities
Reliable and Responsible
Certification
driver's license
Assessments
- Customer Focus & Orientation, Highly Proficient, 12/01/19
- Verbal Communication, Highly Proficient, 08/01/19
- Customer Focus & Orientation, Highly Proficient, 02/01/20
- Food service: Customer situations, Expert, 06/01/21
- Security guard skills, Familiar, 07/01/21
- Call center customer service, Familiar, 10/01/20
- Work style: Reliability, Familiar, 01/01/22
- Working with MS Word Documents (Basic), Familiar, 01/01/19
- Attention to detail, Proficient, 03/01/22
- Administrative assistant/receptionist, Completed, 01/01/22
- Customer focus & orientation, Proficient, 03/01/22
- Customer service, Proficient, 04/01/21
- Work style: Reliability, Proficient, 01/01/22
Timeline
Security Guard
Allied Universal
06.2022 - Current
Customer Service Representative
TTEC
03.2020 - 12.2021
Home Caregiver
Genesys Home Care
11.2017 - 10.2018
Cashier/Cook
McDonald's
04.2009 - 10.2015
Collections Specialist
PUBLIC Automotive Group
9 2021 - 4 2022
Customer Service Representative
Support Services Group
8 2019 - 12.2019
Sales Representative
Empereon Constar
1 2019 - 12.2019
High School Or Equivalent - General Studies
Pierce County High School