Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheronda Young

Conley,GA

Summary

Punctual and honest associate with solid background customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Food and Beverage Cashier

Sodexo Magic
Atlanta , GA
06.2022 - Current
  • Inventoried par stock levels in coolers and racks.
  • Engaged customers to help create superior food and beverage experience.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Provided customers with information on specials and discount deals.
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated and sanitized kitchen and food preparation equipment.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Fulfillment Associate

Amazon
East Point, GA
08.2016 - 07.2019
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
  • Followed procedures at all times for personal and team safety.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Coordinated efficient organization, palletizing and transportation of completed packages.

Teacher's Assistant

Kids Academy
Atlanta, GA
01.2016 - 08.2016
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Documented student progress and communicated with parents to keep informed.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Store Manager

RadioShack
Atlanta , GA
11.2013 - 05.2015
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Answered questions about store policies and addressed customer concerns.
  • Generated repeat business by developing and maintaining strong team of 3 employees devoted to customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Customer Service Representative

Kmart, Sears Holding
Atlanta, GA
10.2003 - 03.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Science - Early Childhood Education

Dalton State College
Dalton, GA
01.2006 - 12.2007

Skills

Food safety standards

undefined

Timeline

Food and Beverage Cashier

Sodexo Magic
06.2022 - Current

Fulfillment Associate

Amazon
08.2016 - 07.2019

Teacher's Assistant

Kids Academy
01.2016 - 08.2016

Store Manager

RadioShack
11.2013 - 05.2015

Associate of Science - Early Childhood Education

Dalton State College
01.2006 - 12.2007

Customer Service Representative

Kmart, Sears Holding
10.2003 - 03.2013

Similar Profiles

CREATE PROFILE
Sheronda Young