Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheronette Chambers-Bryan

Plainfield,NJ

Summary

Proven achiever with extensive experience as an Airport Customer Service Agent at United Airlines, excelling in passenger assistance and team leadership. Demonstrated ability to enhance boarding efficiency and manage lost luggage with a blend of strong multitasking abilities and exceptional customer service skills, significantly improving passenger satisfaction. Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Airport Customer Service Agent

United Airlines
06.2006 - Current
  • Assisted passengers with check-in processes, ensuring smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining organized and efficient environment.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.

Education

No Degree - Business Management

Katherine Gibbs Business School
Piscataway, NJ
08.1996

High School Diploma -

Clara Barton High School
Brooklyn, NY
06.1984

Skills

  • Passenger Assistance
  • Strong multitasking
  • Time management expertise
  • Flexible Work Schedule
  • Baggage handling understanding
  • Boarding process efficiency
  • Lost luggage handling
  • Customer Service
  • Team Leadership
  • Baggage Handling Procedures
  • Lost Baggage Tracing
  • Multitasking Abilities

Timeline

Airport Customer Service Agent

United Airlines
06.2006 - Current

No Degree - Business Management

Katherine Gibbs Business School

High School Diploma -

Clara Barton High School
Sheronette Chambers-Bryan