SHERON K. Brown SR.
LEOMINSTER,MA
Summary
Experienced in providing comprehensive systems administrative support for various operating systems, such as Red Hat Linux and Windows Server 2012 and later. Demonstrated ability to effectively manage and troubleshoot system issues, ensuring optimal performance and uptime. Skilled in implementing security measures to protect data integrity and confidentiality. Collaborates well with cross-functional teams to streamline processes and improve system efficiency. Currently focused on leveraging AWS platform and learning developing tools to support automation initiatives.
Overview
25
25
years of professional experience
Work History
Infrastructure Engineer
Harvard Division of Continuing Education
03.2023 - Current
- Streamlined processes by automating repetitive tasks using scripting languages such as Python, or Shell scripts.
- Collaborated with cross-functional teams to develop solutions for IT strategies aligned with business goals.
- Implemented best practices for a mixed server administration for on premises and off premises footprint to minimize disruptions during critical system updates.
- Migrated legacy on prem virtual systems to modern AWS platforms for increased efficiency and reduced maintenance costs.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
- Established disaster recovery plans by leveraging resources in AWS platform
- Successfully reduced the number of server vulnerabilities by 75%
- Led the planning and execution of a successful migration from an on-premises infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
Resident Services Engineer
CMK Resources/Commvault
04.2021 - 11.2022
- Dedicated Systems Engineer for enterprise class Commvault backup infrastructure
- Monitor backup environment and provide direction, action plans, or facilitate resources from vendor to address implementation, configuration, and performance tuning
- Provide assistance to TOC team for process improvement when resolving complex backup issues
- Provided technical expertise for Commvault data protection platform to application users and database administrators
- Monitored storage policies and existing hardware infrastructure related to backup environment
- Initiate, investigated, and close out support cases for tier 3 level troubleshooting.
Systems Engineer
PAREXEL
01.2019 - 12.2020
- Systems Engineer for enterprise class Commvault backup infrastructure
- Reviewed daily backup failures with Ops team for chronic backup issues
- Provided technical expertise for data protection solutions to application users and database administrators
- Monitored backup policies and existing hardware infrastructure
- Initiated, investigated, and closed out support cases for tier 3 level troubleshooting
- Drafted and updated documentation to meet audit requirements
- Developed strategic roadmap for backup performance remediation
- Initiated and developed disaster recover (DR) strategy for new secondary backup site
- Deployed O365 backup solution in Azure cloud leveraging Commvault data protection suite
- Modified run book for Commvault backup operators
- Provided strategic roadmap to maximize performance of Commvault backup environment.
Systems Advisor
DELL SERVICES
10.2011 - 09.2017
- Systems administrator for enterprise class backup infrastructure
- Reviewed daily backup failures with off shore team for chronic backup issues
- Provided technical expertise for data protection solutions to application users and database administrators
- Lead team member for offshore helpdesk providing tier 3 support
- Monitored backup policies and existing hardware infrastructure
- Initiated, investigated, and closed out support cases for tier 3 level troubleshooting
- Drafted and updated documentation to meet audit requirements
- Created customized reports for audit purposes
- Created a standardized run book on server and client installations, backup and restores, and special backup requests
- Developed test plan for data domain deduplication integration
- Initiated and developed DR strategy for new data domain environment
- Migrated remote site from Commvault to NetBackup
- Created run book for NetBackup, TAN management, and data domain
- Drafted standard operating procedures (SOP) for internal auditing purpose to meet SSAE16 standards
- Customized reports using backup monitoring software.
Systems Administrator
GENZYME CORPORATION
01.2000 - 08.2010
- Designed, documented, and executed appropriate maintenance procedures including system upgrades, patch management, and system backups
- Ensured system and data availability and integrity through preventative maintenance and upgrades
- Led data migration effort to convert three remote sites utilizing Symantec Backup
- Exec to Veritas NetBackup 7.0
- Allowed for ease of remote administration and DR
- Provided documentation to meet SAS 70 audit measures
- Provided tier 3 support for network operations center
- Drafted SOP for Sarbanes-Oxley (SOX) regulations.
Supervisor Technical Operations Team
GENZYME CORPORATION
01.2009 - 01.2010
- Supervised computer operators team which provided 24/7 on-call hands-on support for all Genzyme data centers and domestic remote sites
- Worked with clients to analyze data protection needs and installed appropriate solutions within each organization's budget
- Developed process to improve data protection and communication between remote site accounts and Iron Mountain for offsite records retention
- Saved money and enhanced customer support
- Designed and implemented new Windows Server standards for core business services.
Associate IT Technologist and NetBackup Administrator
GENZYME CORPORATION
01.2007 - 01.2009
- Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access
- Team lead for computer operators team which provided 24/7 hands-on support for data recover, and server administration
- Corporate liaison with Iron Mountain for tape management issues.
Education
No Degree - Business Admin
Quinsigamond Community College
Worcester, MA01.2026
Skills
- Cloud infrastructure
- Disaster recovery planning
- Information protection analysis
- Problem-solving
- Analytical skills
- Technical writing
- Data center operations
- Network operations
- System monitoring
- Virtualization Technologies
- Incident Management
- Server Hardware Troubleshooting
- System Administration
- Infrastructure Automation
Accomplishments
- Linux Administration certification (expected winter 2024)
- Ansible Automation technical Workshops
- Introduction to Python
- Coursera Certificate in IT Technical Support
- Commvault Professional certification
Accomplishments
- Over the past year, as a significant member of the Infrastructure Team I have assisted in successfully reducing the number of server vulnerabilities by 75%. This significant achievement reflected my commitment to strengthening Harvard DCE's cybersecurity posture and protecting critical infrastructure. As a result, we have substantially minimized the risk of security breaches, enhanced system reliability, and reinforced compliance with industry standards. This progress not only safeguarded our operations but also increased stakeholder confidence in our ability to protect sensitive information.
- Successfully migrated QA environment which consisted of multiple on premise VM's using Vsphere with outdated operation system versions to an AWS platform simplifying server refreshes, increasing server redundancy with reduced maintenance costs, as well as leveraging AWS virtual cloud services for increased system agility.
Timeline
Infrastructure Engineer
Harvard Division of Continuing Education
03.2023 - Current
Resident Services Engineer
CMK Resources/Commvault
04.2021 - 11.2022
Systems Engineer
PAREXEL
01.2019 - 12.2020
Systems Advisor
DELL SERVICES
10.2011 - 09.2017
Supervisor Technical Operations Team
GENZYME CORPORATION
01.2009 - 01.2010
Associate IT Technologist and NetBackup Administrator
GENZYME CORPORATION
01.2007 - 01.2009
Systems Administrator
GENZYME CORPORATION
01.2000 - 08.2010
No Degree - Business Admin
Quinsigamond Community College
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