Sherquanda Davis
Augusta,MI
Summary
Dedicated Customer Service Professional with a proven track record of efficiently resolving customer inquiries. Solid team player with outgoing, positive demeanor and skilled in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Enterprise Mobility
03.2024 - Current
- Confirm all appointments
- First point of contact for customers
- Answering, screening, and directing calls
- Keep all current accounts up to date
- Maintain reception area
- Pickup customers and vehicles from select body shop locations
- Document all customer transactions.
- Managed approximately 30 plus incoming calls and emails per day.
Shift Leader/Manager
Crumbl Cookies
07.2023 - 03.2024
- Meet company daily and weekly metric
- Train new employees
- Assist with any customer issues and complaints
- Arrange and issue catering orders
- Complete bank deposits
- Assigning duties to specific employees based on role and skills.
- Monitoring attendance, tardiness and time off.
- Resolve workplace disputes
Customer Service Representative
Sitel
01.2021 - 05.2023
- Maintained a polite and professional telephone manner.
- Developed personal organization and multitasking skills in a fast paced environment.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Meet personal/team qualitative and quantitative targets
- Managed approximately 50 incoming calls per day from customers.
Customer Service Representative
Teleperformance
11.2018 - 11.2019
- Maintained a polite and professional telephone manner.
- Developed personal organization and multitasking skills in a fast-paced environment.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Meet personal/team qualitative and quantitative targets
- Managed approximately 50 incoming calls per day from Insurance Agents.
Shift Manager
MCDONALD'S
07.2014 - 10.2018
- Resolve customer or employee complaints.
- Perform paperwork required for monetary transactions.
- Greet customers and ask about the quality of service they are receiving.
- Evaluate workers' performance and prepare written performance evaluations.
- Interview, hire, or train workers.
Education
GED -
Augusta Technical College
Augusta, GASkills
- Guest Services
- Phone Etiquette
- Judgement and Decision Making
- Technical Support
- Cash Handling
- Team Management
- POS
- Organizational Skills
- Customer Service
- Windows
- Computer Literacy
- Data Entry
- Leadership
- Office Experience
- Employee Evaluation
- Time Management
Certification
Driver's License
Timeline
Administrative Assistant/Receptionist
Enterprise Mobility
03.2024 - Current
Shift Leader/Manager
Crumbl Cookies
07.2023 - 03.2024
Customer Service Representative
Sitel
01.2021 - 05.2023
Customer Service Representative
Teleperformance
11.2018 - 11.2019
Shift Manager
MCDONALD'S
07.2014 - 10.2018
GED -
Augusta Technical College
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