Sherra Harold
Dinwiddie,VA
Summary
Proven leader in retail management, adept at boosting sales and profitability through innovative merchandising strategies and exceptional customer service. At Kmartcorp, spearheaded initiatives that reduced employee turnover and increased store sales by implementing effective training and mentoring programs. Skilled in inventory management and team motivation, consistently fostering a positive and productive work environment.
Overview
31
31
years of professional experience
Work History
Store Manager
Dollar General
Petersburg, VA
04.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Softlines Manager
Kmartcorp
Colonial Heights, VA
08.1993 - 05.2013
- Increased overall store profitability with proactive merchandising strategies, optimizing product placement, and visual displays.
- Reduced employee turnover rates by fostering a positive work environment, implementing regular performance evaluations, and providing growth opportunities.
- Ensured compliance with all company policies and procedures through regular audits and coaching sessions with staff members.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Managed store-wide promotions and markdowns, ensuring accurate pricing adjustments while minimizing revenue loss.
- Coordinated seasonal resets and new product launches for the softlines department, ensuring timely execution and minimal disruption to daily operations.
- Maintained high standards of store presentation by regularly reviewing floor layouts, signage, and cleanliness protocols.
- Optimized scheduling practices for the softlines department to ensure adequate staffing levels during peak hours without compromising budget constraints.
- Collaborated with other department managers to establish cross-functional initiatives that improved overall store performance.
- Increased store sales Number% by creating and following action plans to achieve goals.
- Continuously monitored competitor activities within the market space to identify opportunities for improvement within our own operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Education
Associate Of Applied Science - Applied Psychology
Richard Bland College
Petersburg, VASkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Customer Service Management
Store operations
Store Opening and Closing
Team Leadership
Friendly and Positive
Outstanding communication skills
Team leadership and coaching
Inventory Management
Store Merchandising
Cash Management
Retail Inventory Management
Shift Scheduling
Employee Training
Inventory Control
Recruitment and hiring
POS Systems
Goals and performance
Team Building and Leadership
Team motivation
Recruiting and Hiring
Operations Management
Leadership Development
Supply Ordering
Policies and Procedures
Store displays
Staff Management
Staff Supervision
Sales expertise
Employee Scheduling
Accurate Cash Handling
Work Planning and Prioritization
Opening and closing procedures
Documentation And Reporting
Relationship building and management
Strategic thinker
Team Development
Retail Sales Techniques
Product Merchandising
Payroll Management
Customer Response
Bank deposit procedures
Loss Prevention
Bank and Safe Deposits
Loss Prevention Procedures
Retail Merchandise Quality Standards
Performance Reviews
Sales Analysis
Sales Promotions
Leading Staff Meetings
Vendor Management
Merchandise planning
Delegating Work
Personnel development
Project Management
Special Events
Employee Terminations
Timeline
Store Manager
Dollar General
04.2019 - Current
Softlines Manager
Kmartcorp
08.1993 - 05.2013
Associate Of Applied Science - Applied Psychology
Richard Bland College