Sherra Walker
Torrance,CA
Summary
Dynamic healthcare professional with extensive experience at Providence Medical Institute, excelling in operational excellence and patient care. Proven leadership in training teams and implementing process improvements, enhancing efficiency and compliance with HIPAA regulations. Skilled in electronic medical records and effective communication, fostering strong relationships with patients and staff alike.
Overview
20
20
years of professional experience
Work History
Associate Operations Manager
Providence Medical Institute
Los Angeles, CA
03.2024 - Current
- Coordinated clinical audits wit LA Care, SCAN, Optum, Cigna and VFC.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in implementing process improvements and optimizing resource allocation.
- Facilitated training sessions for staff on best practices and compliance standards.
- Collaborated with stakeholders to identify areas for cost reduction and service enhancement.
- Managed vendor relationships to ensure quality services and timely deliveries of supplies.
- Analyzed operational data to drive informed decision-making and strategic planning initiatives.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced operational costs through effective resource management and strategic planning.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Oversaw nursing staff, ensuring compliance with protocols and enhancing patient care quality.
- Developed and implemented training programs to improve team efficiency and clinical skills.
- Managed staffing schedules, optimizing resource allocation to meet patient needs effectively.
- Collaborated with multidisciplinary teams to streamline care processes and enhance patient outcomes.
- Administered medications and treatments in accordance with care plans and physician orders.
- Monitored patient vital signs, reporting significant changes to healthcare team promptly.
Associate Manager Clinic Operations
Providence Medical Institute
PMI El Segundo & PMI Pacific Harbor
02.2023 - 04.2025
- Supervised team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed and maintain operational guidelines for staff.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed marketing strategies to increase visibility and patient base.
- Attended regular meetings with administrators to discuss clinic operations and policies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Coordinated clinic and medical record audits with La Care and Scan.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Communicated with team members to enforce deadlines and quality standards.
- Managed teams and delegated training and development.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Licensed Practical Nurse
Providence Medical Institute
Los Angeles , CA
10.2018 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Trained, evaluated and coached clinical staff to improve performance.
- Coordinated special clinics and planned for normal variations in service demand.
- Ordered supplies to maintain effective inventory levels, while watching cost.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Vaccinated patients to protect individuals from Covid, measles, pneumonia, influenza and other illnesses of concern.
- Oversees daily operations when both clinic managers are out of the office.
- Perform service recovery.
- Assist with on boarding a new providers.
- Coordinate CEI outreach.
- Provide clinical leadership support to back office staff.
- Launched and developed vaccine program, trained staff, and coordinated clinic schedules to vaccinate over 10,000 patients.
- Assisted with audit prep for various health plans.
- Helped with the closing and consolidation of multiple clinics.
Licensed Vocational Nurse
Chelsea Home Health Care
01.2018 - 01.2019
- Developed, implemented and updated clients plan of care
- Educated and supervised the patient and family members regarding self-care techniques, prevention strategies and nursing care needs
- Worked independently to deliver and coordinate quality patient care based on the plan of care as well and family needs
- Provided continuous observation and assessment of patient's condition and care needs and reported significant changes to supervisor and physician
- Responsible for tracheostomy and ventilator management and care
- Trained in emergency airway management
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Managed appointment calendar for scans, lab tests, and evaluations.
Staff Nurse
Lindora Bariatric Weight Management
05.2006 - 08.2018
- Administered intramuscular and subcutaneous injections as ordered
- Collaborate w/ physician, NP and or RN to assure patient/ family education
- Prioritize & delegates work assignments appropriately to ensure completion of patient care activities
- Acknowledge care meets Standards of Practice and complies w/ Patient Safety Standards
- Collect and order lab specimens
- Measure Vitals and patients’ progress based on plan of care, along with weight
- Reports unusual findings to the physician &/or RN & contributes recommendations for revision to the plan of care
- Insures proper and adequate supply of inventory
Clinic Nurse Manager
Lindora Health Clinics
03.2008 - 02.2011
- Administer, document medication administration, and provided direct patient care
- Administered medications and vaccines
- Obtained vital signs, weight, height; vision, hearing tests, BMI, and specimens
- Assist with clinic coordination and flow of patients to include patient treatments as directed by physician and medical staff
- Completes appropriate written and computer documentation according to established procedures and guidelines
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelors - Healthcare Administration
University of Phoenix
Tempe, AZ09-2026
Licensed Vocational Nurse, State of California # VN223416 exp -
American Career College
Los Angeles, CABasic Life Support (BLS) Certification Exp 2027 -
BLS
07-2027
Skills
- Licensed LVN, Certified in BLS
- Effective Written and Oral
- Communication Skills
- Medical Terminology
- Electronic Medical Records (EMR): Epic
- EPIC
- Typing Speed 55 WPM
- Utilizes computer systems
- Effectively & efficiently
- Wound Care, Post-Acute Care,
- Mental Health / Psychiatric Care
- Complies w/ Patient Safety
- Standards
- Prioritization and Delegation
- Experienced in a broad range of
- Patient care
- Acknowledgement and Compliance
- Of HIPAA & other applicable
- Regulations
- Patient confidentiality & risk
- Management
- VFC Coordinator
Timeline
Associate Operations Manager
Providence Medical Institute
03.2024 - Current
Associate Manager Clinic Operations
Providence Medical Institute
02.2023 - 04.2025
Licensed Practical Nurse
Providence Medical Institute
10.2018 - 03.2023
Licensed Vocational Nurse
Chelsea Home Health Care
01.2018 - 01.2019
Clinic Nurse Manager
Lindora Health Clinics
03.2008 - 02.2011
Staff Nurse
Lindora Bariatric Weight Management
05.2006 - 08.2018
Bachelors - Healthcare Administration
University of Phoenix
Licensed Vocational Nurse, State of California # VN223416 exp -
American Career College
Basic Life Support (BLS) Certification Exp 2027 -
BLS