Sherrae Charles-Marshall
New York
Summary
Dynamic professional with extensive experience at Help USA, specializing in safety monitoring and conflict resolution. Proven track record in maintaining secure environments while addressing diverse client needs. Expertise in MRT and job readiness workshops, contributing to improved client outcomes and operational efficiency.
Overview
9
9
years of professional experience
Work History
Community Technician
Bowery Resident Committee
New York
01.2025 - Current
- Conducted regular inspections of facility areas to ensure cleanliness and safety standards.
- Performed minor repairs and reported larger maintenance issues to supervisor.
- Oversaw care for 312 clients with mental illnesses and substance abuse challenges.
- Supported program staff with daily operational tasks, including inventory management and room turnovers.
- Maintained cleanliness in common areas, restrooms, and staff spaces.
- Ensured adherence to BRC safety and sanitation standards across all facilities.
- Documented incidents, maintenance issues, and service requests promptly for efficient resolution.
Child Care Monitor
Great Expressions Day Care
New York
03.2022 - 10.2024
- Ensured child safety through comprehensive monitoring and supervision.
- Provided full-time and part-time childcare for infants, toddlers, and preschoolers.
- Developed early learning curriculum emphasizing literacy, numeracy, and social skills.
- Facilitated outdoor play and hands-on learning activities to enhance development.
- Prepared healthy meals and snacks daily to promote nutrition.
- Maintained safe, secure facility staffed by trained and caring professionals.
Telephone Operator
King Teleservices
Brooklyn
08.2021 - 02.2022
- Handled incoming calls and directed them to appropriate departments for efficient resolution.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained a comprehensive knowledge base of evolving services to assist customers effectively.
- Operated multi-line phone systems during peak hours to manage high call volumes efficiently.
- Coordinated inter-departmental communication to streamline operations and enhance workflow.
- Engaged callers with a friendly demeanor to foster positive customer interactions.
Safety Monitor
Help USA
New York
02.2018 - 10.2020
- Ensure the security and safety of a 20 acre security facility that consists of 6 buildings
- Oversee a mixture of 252 Paroled sex offenders, Mental health, Medically frail, and Substance abuse clients
- Interact with law enforcement agencies such as NYPD and DHSPD
- Conducts Bed signing off all clients within a 2hour time frame
- Screen visitors, permit authorized persons in to facility while ensuring all rules and regulations are followed
Security Officer
Help USA
Brooklyn
09.2017 - 12.2017
- Protect company’s property and staff by maintaining a safe and secure environment
- Observe for signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Take accurate notes of unusual occurrences
- Report in detail any suspicious incidents
- Patrol randomly or regularly building and perimeter
Security Officer
ISSM Security
Brooklyn
06.2017 - 09.2017
- Protect company’s property and staff by maintaining a safe and secure environment
- Observe for signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Take accurate notes of unusual occurrences
- Report in detail any suspicious incidents
- Patrol randomly or regularly building and perimeter
Sales Associate
Burlington Coat Factory
New York
02.2017 - 06.2017
- Greeted customers and determined their needs and wants
- Recommended merchandise based on individual requirements
- Advised customers on utilization and care of merchandise
Education
DOT Specialist -
Brooklyn, NY09.2021
Avaya Multimedia 87XX PBX -
Brooklyn, NY08.2021
OSHA 10 Certification -
Bronx, NY01.2017
8th and 16th Security Certification -
New York, NY01.2017
Job Readiness Workshops -
Justice Community/ The Osborne Association
Bronx, NY01.2017
Tool Safety & Tool Recognition -
Bronx, NY01.2017
Skills
- Moral recognition therapy
- Job readiness workshops
- Resume writing
- Professional etiquette
- Tool safety and recognition
- Conflict resolution
References
Available Upon Request
Training
- OSHA 10 Certification, Bronx, NY, 01/17
- Obtain 8th and 16th Security Certification, New York, NY, 01/17
- New York State Security License, New York, NY, 01/17
- Justice Community/ The Osborne Association Job Readiness Workshops, Bronx, NY, 01/17
- Tool Safety & Tool Recognition, Bronx, NY, 01/17
- DHS CARES, Brooklyn, NY, 02/20
- Avaya Multimedia 87XX PBX, Brooklyn, NY, 08/21
- DOT Specialist, Brooklyn, NY, 09/21
Skills Certificates And Certifications
- MRT (Moral Recognition Therapy)
- Job Readiness workshops (resume writing, professional etiquette)
- Tool safety and Tool Recognition
- Conflict Resolution
Timeline
Community Technician
Bowery Resident Committee
01.2025 - Current
Child Care Monitor
Great Expressions Day Care
03.2022 - 10.2024
Telephone Operator
King Teleservices
08.2021 - 02.2022
Safety Monitor
Help USA
02.2018 - 10.2020
Security Officer
Help USA
09.2017 - 12.2017
Security Officer
ISSM Security
06.2017 - 09.2017
Sales Associate
Burlington Coat Factory
02.2017 - 06.2017
DOT Specialist -
Avaya Multimedia 87XX PBX -
OSHA 10 Certification -
8th and 16th Security Certification -
Job Readiness Workshops -
Justice Community/ The Osborne Association