Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
14
14
years of professional experience
Work History
Medicaid Service Coordinator
The Information Center
12.2022 - Current
Gathered data for all relevant assistance programs either face-to-face or via phone with clients
Verify all information is gathered accurately and meets state policies
Obtain release forms and medical records as needed
Verify income, assets, and other financial / legal documents
Review regulations and program requirements with clients
Community Engagement facilitated meeting with Senior Citizen about Medicaid programs : MiChoice Waiver programs, Pace.
Assistance Payments Worker E9
Michigan Department Of Health And Human Services
05.2010 - 03.2021
Uses the automated systems to compute client budgets for shelter, personal needs, utilities, and special needs; and provides budget breakdowns and explanations to clients.
Codes client records and inputs data using computer terminals with responsibility for the accuracy of information entered.
Monitors case status by reviewing eligibility and income reports.
Conducts correspondence needed to maintain cases, and maintains accurate case records.
Assists clients in completion of application forms and explains programs and requirements; refers clients to other agencies or service programs as appropriate.
Conducts annual redeterminations to review the status of each case and make necessary changes.
Authorizes immediate assistance on an emergency basis when warranted to obtain shelter, transportation, medical care, or utility service for needy clients.
Explains procedures and actions taken, responding to clients' requests for information or desire to appeal decisions or denials, and meets with clients at case closure to review reasons for ineligibility.
Writes social summaries for Medical Assistance cases. Writes hearing summaries, participates in pre-hearing conferences and hearings, and explains decisions in administrative hearings.
Completes a variety of supplemental forms related to client services such as SSI, subsidized housing, friend of the court, and medical vouchers.
Call Center Customer Service Representative at Peckham National Passport Information Center, TeksystemsCall Center Customer Service Representative at Peckham National Passport Information Center, Teksystems
Medicaid Customer Service Representative (MassHealth; State of Massachusetts Medicaid) at MaximusMedicaid Customer Service Representative (MassHealth; State of Massachusetts Medicaid) at Maximus