Summary
Overview
Work History
Education
Skills
Timeline
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Sherree Jones

Jacksonville,FL

Summary

Highly motivated and committed Insurance Coordinator with proven history of superior performance at individual, team and organizational levels. Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Strong ability to multitask and prioritize workloads with little or no supervision. Positive and upbeat with excellent communication skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the dental insurance industry.

Overview

28
28
years of professional experience

Work History

Dental Insurance Coordinator

North Jacksonville Complete Dentistry
06.2017 - Current
  • Managed efficient and accurate processing of dental insurance claims and patient statements
  • Entered and adjudicated insurance payments and adjustments. Disbursed amounts via check, electronic transfer or bank draft
  • Assisted in coordination of front office duties, including customer service, patient scheduling and patient/ insurance billing
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Worked with patients to understand their dental needs and provide clear financial understanding and options to secure treatment acceptance
  • Received, recorded and addressed incoming and outgoing communication via telephone and email

Dental Practice Manager

Smile Care Dental Group/GEDC
06.2003 - 05.2017
  • Coordinated patient scheduling, checked-in, checked-out, pulled medical/dental records for patient appointments and incomplete charts, processed patient & insurance payments, accurately prepared dental insurance claims for submission with required x-rays and documentation. Maintained and managed patient records in compliance with security & HIPPA regulations. Completed skilled administrative work to support all office staff and operational requirements
  • Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized referrals to other dental specialists
  • Improved timely payment of bills by developing flexible payment plans for patients utilizing Carecredit and other third party financial agencies
  • Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.

Dental Front Office Coordinator

Larry Young DDS
05.1996 - 06.2003
  • Reconciled past due accounts achieving reduction in outstanding patient accounts
  • Managed patient account personal and or insurance payments and provided information regarding outstanding balances
  • Collected data to complete detailed financial reports for management
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
  • Accepted payments for services and discussed remaining balances with customers to take accounts to zero. Processed payments via telephone and in person with focus on accuracy and efficiency
  • Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL

Skills

  • Excellent Customer Service Skills
  • Detail Oriented
  • Strong Management/Time Management Skills
  • Itemized Statement Preparation
  • Deadline Adherence
  • Claim Processing
  • Claim Appeal Resolution
  • Payment Processing
  • Knowledge of Delta Dental Policies & Procedures
  • Computer Literate/ Microsoft Office
  • Dental Billing Specialist/ Coding
  • Dispute Negotiation
  • Strong Analytical Problem Solving Skills

Timeline

Dental Insurance Coordinator

North Jacksonville Complete Dentistry
06.2017 - Current

Dental Practice Manager

Smile Care Dental Group/GEDC
06.2003 - 05.2017

Dental Front Office Coordinator

Larry Young DDS
05.1996 - 06.2003

High School Diploma -

Andrew Jackson High School

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Sherree Jones