I am a dynamic Hotel Sales Executive with 35 years of experience in hotel sales and operations. I have a track record dedicated to delivering exceptional customer service while surpassing sales goals, while leveraging sales strategies. I am a successful communicator who effectively mentors Sales Office managers in achieving and exceeding revenue and room night targets while enhancing hotel success and profitability.
I have cultivated strong relationships internally and externally with various associates, clients, and stakeholders. My experience extends to negotiating contracts, developing and implementing marketing initiatives, and analyzing market trends to drive business growth. I am adept at identifying new business opportunities, fostering client loyalty, and ensuring a seamless experience that enhances ROI.
*Partners with the Sales Office Managers to help pull through business and achieve revenue goals for my two hotels - Sheraton Inner Harbor and BWI Airport Marriott.
*Partners with, and makes recommendations to, Revenue Management to obtain the very best rate and space options for clients, while still achieving hotel profitability.
*Reviews funnels for each hotel daily to ensure that leads are responded to within the requested response date for each lead as well as within Marriott Guidelines.
*Conducts personalized site visits for the clients of the Sales Office Managers.
*Negotiates contracts and addendums on behalf of the Sales Office Managers to increase loyalty and retention.
*Demonstrate expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
*Builds strong relationships with existing and new customers to enable future bookings.
*Analyze sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
I can provide information regarding previous roles, including Room Service Director, that I have held during my 34 year tenure with Marriott International