Sherrel Murphy

• Generated an average of 50 qualified leads per month as a Sales Development Representative at CourseCareers, resulting in a conversion rate of 25% and closing 10 deals per month.
• Consistently exceeded sales goals and expectations, resulting in being recognized as a top performer in the company.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.

•Demonstrated strong negotiation skills by securing favorable settlements for over 100 number of claims, resulting in a 8% reduction in loss expenses.
•Developed expert-level knowledge of insurance policies and contract language, leading to a 20% decrease in errors and disputes.
•Consistently received high customer satisfaction ratings, with 87% of surveyed customers rating their experience as "excellent."

•Developed and implemented a new process for analyzing customer data, which led to a 15% increase in upsell and cross-sell opportunities.
•Increased customer satisfaction ratings by 10% within the first 6 months of leading the team, by implementing a new training program for customer service representatives.
•Successfully handled and resolved over 100 escalated customer inquiries and complaints, resulting in a 30% decrease in customer churn.

•Successfully managed multiple locations independently, resulting in a 20% increase in overall property performance.
•Assessed customer storage needs and made personalized recommendations, resulting in a 15% increase in retail sales.
•Implemented a thorough cleaning and maintenance routine, resulting in a 50% reduction in customer complaints related to facility cleanliness.
•Earned a 100% patient satisfaction rating, as assessed through regular surveys and feedback from patients and their families.