Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherrel Taylor

Buffalo ,NY

Summary

Seasoned and quick learning manufacturing worker adept at operating and maintaining machines alone or with dedicated team. Also excelled in high-stress customer service roles, ensuring satisfaction and adherence to HIPPA guidelines.


Overview

22
22
years of professional experience

Work History

Press Operator

Sumitomo Rubber USA
06.2007 - 11.2024
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Used gauges, charts, handheld scanners and other devices to track temperatures, process time and identify problems.
  • Moved materials such as lube, tires, tire rolls using hand carts, tire trucks and forklifts.
  • Assisted in training new press operators, sharing expertise and best practices to ensure safety & quality products.
  • Contributed to the reduction of machine downtime by promptly troubleshooting and alerting proper people.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Logged detailed records of press operations, including maintenance logs and job specifications.

Customer Service Representative

Fidelis Care New York
04.2003 - 06.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints & medical issues with empathy.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for medical information regarding their care.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed all HIPPA guidelines.

Education

High School Diploma -

SENECA VOCATIONAL HIGH SCHOOOL
Buffalo, NY

Certificate - Health Customer Service

Trocaire College
Buffalo
06-2025

Skills

  • Machine operation
  • Quality control
  • Production monitoring
  • Press troubleshooting
  • Forklift operation
  • Machine Start-up and Shut-down
  • SAP
  • Time management
  • Multitasking Abilities

Timeline

Press Operator

Sumitomo Rubber USA
06.2007 - 11.2024

Customer Service Representative

Fidelis Care New York
04.2003 - 06.2007

High School Diploma -

SENECA VOCATIONAL HIGH SCHOOOL

Certificate - Health Customer Service

Trocaire College

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