Sherrell Burgess
Apex,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
Residence Inn Marriott
DUR, NC
06.2021 - 05.2022
- Assisted guests with check-ins and check-outs in a timely manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
Night Auditor
Fairfield By Marriott
Durham, NC
02.2000 - 05.2021
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
Customer Service Representative
Target
Durham, NC
08.2018 - 10.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed returns and exchanges.
- Customer Pick Up.
Customer Service Cashier
Kroger
Dur, NC
11.2017 - 07.2018
- Operated cash registers to process payments for goods and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
Food and Beverage Supervisor
Marriot Hotel
Durh, NC
02.2005 - 08.2017
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
Food Service Worker
Marriott
Durham, NC
02.2001 - 02.2005
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Room Service Attendant.
- Bartender.
Education
High School Diploma -
Garfield High School
Akron, OH06-1999
Skills
- De-Escalation Techniques
- Customer Service
- Professional telephone demeanor
- Detail Oriented
- Self Motivation
References
References available upon request.
Timeline
Guest Service Representative
Residence Inn Marriott
06.2021 - 05.2022
Customer Service Representative
Target
08.2018 - 10.2020
Customer Service Cashier
Kroger
11.2017 - 07.2018
Food and Beverage Supervisor
Marriot Hotel
02.2005 - 08.2017
Food Service Worker
Marriott
02.2001 - 02.2005
Night Auditor
Fairfield By Marriott
02.2000 - 05.2021
High School Diploma -
Garfield High School
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
Pamela FloresPamela Flores
Check in Clerk at Residence Inn MarriottCheck in Clerk at Residence Inn Marriott
JP ConnorJP Connor
Soldier at Army National Guard NCSoldier at Army National Guard NC