Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherrell Depass

Beaumont,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

CNA

Rose Place
08.2022 - 01.2023
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Supported needs of [Number]+ residents under long-term care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

CNA

Silsbee Oaks Health Care
08.2021 - 02.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Call Center Representative

Spectrum
04.2018 - 08.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Sales Associate

It's Fashion
06.2016 - 04.2018
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

West St. Mary High School
Baldwin, LA
05.2015

Skills

  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Customer Service
  • Verbal and Written Communication
  • Computer Proficiency
  • Attention to Detail
  • Inbound and Outbound Calling
  • Patient and Empathetic

Timeline

CNA

Rose Place
08.2022 - 01.2023

CNA

Silsbee Oaks Health Care
08.2021 - 02.2022

Call Center Representative

Spectrum
04.2018 - 08.2021

Retail Sales Associate

It's Fashion
06.2016 - 04.2018

High School Diploma -

West St. Mary High School

Similar Profiles

CREATE PROFILE
Sherrell Depass