Sherrell Gholston

• Monitor accounts on a daily/weekly basis
• Identify outstanding account balances and review if invoices are short-paid / due for credits
• Process payments as well as review payment remittance to verify posting
• Resolve billing errors that would cause credits to be due
• Request credits for incorrect invoices and providing revised invoices to customers to have correct balance paid
• Managing 100-200 accounts monthly with a total financial amount of 1.04 million due MONTHLY
• Prepare payment arrangements to allow customer to get caught up over time
• Work hand-in-hand with service team to place accounts on hold to start the escalation of potential legal action if payment arrangements cannot be made or aren't maintained
• Prep accounts for legal/collections based on non-payment/non communication

• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Effectively manage between 100 to 200 inbound and outbound calls daily
• Advised debtors of their payment options and spearhead the payment plan process
• Issue out repossessions and garnishments

• Initiated repossession proceedings or hand over account to law practice that specializes in debt collection
• Effectively managed approximately 50-100 inbound and 75-150 outbound calls per daily
• Advised debtors of their payment options and spearheaded the payment plan process
• Attempted to reason with customers and negotiated full payment for over X past due accounts
• Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases
• Completed monthly reconciliations of accounts, reporting assigned and offset forms

3Spearheaded an initiative to implement updated online collection procedures for payment which resulted in an X% increase in on-time payments

• Routinely contact customers with balances over $ to resolve delinquency; provide solutions and options for customers to pay debts
• Effectively managed approximately X inbound and outbound calls daily
• Investigated billing discrepancies and implemented effective solutions to resolve concerns

• Directed clients to appropriate personnel to address concerns, resolve complaints and answer account related questions
• Received and screened a high volume of 100 internal and external communications including email and mail daily
• Met with department managers regularly to discuss plans to increase profitability; review and complete daily and monthly account reconciliations for balance sheet accounts
• Organized and sustained confidential financial documents and reports; handled cash, checks and credit card payments