Sherrell Kines
Hampton,GA
Overview
21
21
years of professional experience
Work History
OCC Customer Service Chat Specialist
The Home Depot
Atlanta, GA
07.2022 - 06.2025
- Using various systems to properly assist customers in a timely manner
- On a daily basis I am able to handle 3 chats or more
- Able to execute my customer service skills obtained over the years to assist customers efficiently
- Able to make outbound calls as needed to warehouses and the Home Depot stores
- Providing core values
- Assist customers with placing online orders and searching for various products
- Process payments sufficiently
Operations Manager
Hampton by Hilton
Locust Grove, GA
09.2020 - 08.2021
- Excellent Operation Manager skills
- Executing group sales leads, booking meeting rooms and setting up group blocks.
- Assist with other departments such as maintenance, housekeeping, laundry attendant, breakfast attendant assuring all departments are in accordance.
- Assisted general manager with payroll.
- Responding to guest assistance responding to guest on trip advisor booking.com & Expedia ensuring guest request are met.
- I have knowledge and worked with PEP Hilton's new system.
- I also have several years of experience with ONQ.
- Experience with R&I as well.
Front Desk Agent
HOME2 SUITES BY HILTON
McDonough, GA
03.2016 - 03.2020
- Verifying bookings for meeting rooms, groups, and reservations
- Oversee and Supervise duties performed by Front Desk Agents/Auditors and Breakfast Attendants
- Responsible for executing Advance Deposits on a weekly basis
- Responsible for calculating and depositing bank deposits on a day by day basis
- Responsible for creating a bi-weekly schedule
- Responsible for monitoring and training on excellent customer service and training procedures
- Responsible for placing Vistar orders for Breakfast Items and Home2Market Items
- Responsible for setting Front Desk Meetings
- Responsible for responding to SALT Surveys
- Experience in Executive Housekeeping
- Experience in preparing boards for Housekeepers
- Experience in inspecting of guest rooms and overseeing Houseman Duties
Front Desk Agent
Hampton Inn & Suites
Atlanta, GA
02.2014 - 03.2016
- Cleaned rooms in a timely manner
- Responsible for assisting in Housekeeping Laundry
- Responsible for preparing Housekeeping carts for next business day
- Responsible for executing front desk duties as a front desk agent
Cashier/Customer Service
KROGER
05.2004 - 09.2008
- Company Overview: Grocery Industry
- Handling cash, checks visa/debit card transactions
- Ringing up groceries in a timely manner
- Bagging groceries as accordingly to items per bag
- Assisting elderly as needed
- Experience in self checkout station
- Grocery Industry
Timeline
OCC Customer Service Chat Specialist
The Home Depot
07.2022 - 06.2025
Operations Manager
Hampton by Hilton
09.2020 - 08.2021
Front Desk Agent
HOME2 SUITES BY HILTON
03.2016 - 03.2020
Front Desk Agent
Hampton Inn & Suites
02.2014 - 03.2016
Cashier/Customer Service
KROGER
05.2004 - 09.2008