Sherrell Lovett
Duluth,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated professional trained in picking, packing and shipping orders. Delivers reliable service against daily targets with superior work ethic and team-oriented mindset. Successful at supporting accomplishments and maintaining safety standards.
Overview
10
10
years of professional experience
Work History
Package Handler
Fry Reglet Architectural Metals
Alpharetta, GA
08.2021 - 11.2023
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the workstation and walkways.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Participated in regular safety meetings and training sessions.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Picked products using RF scanner to fill orders.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Utilized handheld devices to track and update package status in real-time.
- Adapted to various environmental conditions in warehouse and outdoor settings.
Customer Service Supervisor
Publix Grocery Store
De Kalb, GA
12.2019 - 07.2021
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Process transactions for lottery, Western Union, money orders, and coordinate centralized online pickups. I help customers with refunds and any other issues they may have.
- Answer calls and direct calls as needed.
- Daily sales reports, opening and closing front-end calculations, and report filed.
Customer Service Representative
Flordia Emergency Assistance program
Kissimmee, FL
11.2018 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding applications and status.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Family Dollar
Clarkston, GA
10.2016 - 11.2018
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
Service Crew Member
JcPenny Logistics warehouse
Duluth, GA
07.2013 - 12.2015
- ink tag
- polly pull
- clean
- pack
- stack
- count
Education
Associate of Science - Electrical Engineering
ITT Technical Institute - Indianapolis
Indianapolis, INAssociate of Science - Computer Tech& Electronic Engineering
DeVry University
Downers Grove, ILSkills
- Order Picking
- Packaging
- Warehouse Safety
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Critical Thinking
- Attention to Detail
- Computer Troubleshooting
Timeline
Package Handler
Fry Reglet Architectural Metals
08.2021 - 11.2023
Customer Service Supervisor
Publix Grocery Store
12.2019 - 07.2021
Customer Service Representative
Flordia Emergency Assistance program
11.2018 - 03.2020
Assistant Manager
Family Dollar
10.2016 - 11.2018
Service Crew Member
JcPenny Logistics warehouse
07.2013 - 12.2015
Associate of Science - Electrical Engineering
ITT Technical Institute - Indianapolis
Associate of Science - Computer Tech& Electronic Engineering
DeVry University
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