Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sherrell Mccrowre

Lumberton,NC

Summary

Experienced professional with a strong background in emotional support and patient monitoring at Southeastern Behavioral Healthcare. Skilled in behavior management strategies and effective communication, leading to enhanced client trust and satisfaction. Recognized for critical thinking and attention to detail, ensuring high-quality care in diverse settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Paraprofessional

Southeastern Behavioral Healthcare
Lumberton, NC
01.2025 - Current
  • Attended professional development workshops related to job responsibilities.
  • Helped implement behavior management strategies for individuals.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Built trusting relationships with clients through active listening and empathy techniques.
  • Assisted with problem solving and conflict resolution strategies.
  • Provided emotional, social and educational support to individuals in crisis.
  • Maintained accurate records of client interactions and progress notes.
  • Educated clients about available resources and services in the community.
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping.

Behavioral Health Technician

Robeson Health Care
Pembroke, NC
05.2024 - Current
  • Maintained accurate documentation of patient progress and treatments received.
  • Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
  • Observed patients' behaviors during recreational activities and outings.
  • Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
  • Monitored patient safety in all areas of the facility.
  • Provided crisis intervention services to patients in need.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Administered medications as prescribed by physician or psychiatrist.

Housekeeper

Faulkner Cleaning Services
Fayetteville, NC
02.2023 - 06.2023
  • As a dedicated Housekeeper at Faulkner Cleaning Services, I maintained high standards of cleanliness and organization within a variety of residential and commercial settings. I expertly managed a range of duties including dusting, vacuuming, mopping, and polishing to ensure environments were not only visually appealing but also hygienic. I adeptly handled the sanitization of bathrooms and kitchens, and the replenishment of supplies, contributing to an atmosphere of comfort and care.
  • My attention to detail was paramount as I conducted deep-cleaning tasks, and I took pride in creating customized cleaning plans to meet the unique needs of each space. I also upheld the company's commitment to eco-friendly practices by utilizing green cleaning products and methods. My proactive approach to identifying and resolving potential issues, such as reporting maintenance needs or suggesting improvements to cleaning protocols, ensured that Faulkner Cleaning Services maintained its reputation for excellence in service.

Assistant Service Representative

Gainwell Technologies
Minnetonka, MN
04.2022 - 12.2022
  • Addressed and resolved customer inquiries by providing accurate information, ensuring clarity and customer satisfaction.
  • Maintained rigorous adherence to scheduling protocols, contributing to consistent telephone availability during operational hours.
  • Executed various clerical and administrative tasks as required, supporting overall team efficiency and organizational workflow.
  • Remote

Housekeeper

Fayetteville State University
Fayetteville, NC
09.2021 - 04.2022
  • Managed inventory, ensuring availability of cleaning supplies through precise documentation and monitoring.
  • Upheld facility cleanliness and organization, adhering to established protocols for guest property protection and incident reporting.
  • Executed diverse cleaning tasks including sweeping, mopping, dusting, and polishing to maintain rooms to quality standards.

Office Secretary

Maid In His Likeness
Lumberton, NC
11.2020 - 04.2021
  • Efficiently operated a multi-line phone system, routing calls and ensuring precise message delivery to the correct individuals.
  • Updated and organized company records, including correspondence and documentation, to ensure easy access and systematic storage.
  • Supported office operations by managing appointment schedules, confirming meetings, and assisting with database and word processing tasks, contributing to improved office productivity and client relations.

Secretary

Karsey Glass
Charlotte, NC
06.2019 - 10.2019
  • Accurately maintained documentation and updated organizational files, fostering efficient workflow and operational continuity.
  • Provided exemplary customer service, effectively coordinated scheduling, and adeptly managed multi-line phone systems to route communications.

Administrative Assistant

JB Hunt Trucking
Maxton, NC
02.2015 - 05.2019
  • Handled incoming calls and correspondence, ensuring accurate message delivery and prompt routing of inquiries to relevant departments.
  • Updated and organized records and documentation in multiple formats, maintaining a high level of accuracy and accessibility.
  • Managed office equipment and developed a filing system that enhanced overall office productivity and improved service to clients.

Cashier / Tobacco Associate

Sam’s Club
Lumberton, NC
03.2012 - 09.2013
  • Delivered exceptional customer service by engaging with patrons to enhance their shopping experience and promote the benefits of loyalty memberships.
  • Managed inventory accuracy through diligent counting and stocking of merchandise, utilizing hand trucks for transport and maintaining a clean and organized work environment.

General Laborer

Campbell Soup
Maxton, NC
09.2011 - 11.2011
  • Conducted thorough inspections of products for damages, upholding high-quality standards and preparing items for distribution.
  • Maintained a clean and safe work environment, performing end-of-week reviews of processed and reworked items to ensure compliance with safety protocols.

Education

Associate of Science - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy
Clearwater, FL
01.2022

Skills

  • Microsoft Word and PowerPoint
  • Emotional support
  • Patient monitoring
  • Typing proficiency (36 WPM)
  • Verbal and written communication
  • Critical thinking
  • Time management
  • Attention to detail
  • Data organization and storage
  • Multitasking
  • Scheduling and calendar management
  • Organizational skills
  • Customer service excellence
  • Discretion and confidentiality

Certification

  • Ultimate Medical Academy Dean's List, Ultimate Medical Academy
  • Ultimate Medical Academy Honor Roll, Ultimate Medical Academy

References

References available upon request.

Timeline

Paraprofessional

Southeastern Behavioral Healthcare
01.2025 - Current

Behavioral Health Technician

Robeson Health Care
05.2024 - Current

Housekeeper

Faulkner Cleaning Services
02.2023 - 06.2023

Assistant Service Representative

Gainwell Technologies
04.2022 - 12.2022

Housekeeper

Fayetteville State University
09.2021 - 04.2022

Office Secretary

Maid In His Likeness
11.2020 - 04.2021

Secretary

Karsey Glass
06.2019 - 10.2019

Administrative Assistant

JB Hunt Trucking
02.2015 - 05.2019

Cashier / Tobacco Associate

Sam’s Club
03.2012 - 09.2013

General Laborer

Campbell Soup
09.2011 - 11.2011

Associate of Science - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy

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