Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherrell Rogers

Temple Terrace

Summary

Dedicated Service focused professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

7
7
years of professional experience

Work History

Dietary Aide

Rehabilitation Healthcare
Tampa
06.2022 - 04.2024

Cleaning and sanitizing appliances like ovens, stoves, dishwashers, and refrigerators is crucial.

Regular sweeping, mopping, and sanitizing of floors in both the kitchen and dining areas is important for preventing cross-contamination

  • Dedicated nutritionist with over five years work experience in promoting healthy eating habits and managing dietary plans. Skilled in educating clients on nutritional health and creating balanced meal plans tailored to individual needs."
  • - Nutritional assessment
  • - Meal planning and preparation
  • - Knowledge of dietary guidelines
  • - Ability to work with diverse populations
  • - Communication and counseling
  • - Developed personalized meal plans based on clients' dietary needs.
  • - Conducted workshops on healthy eating and nutrition education.
  • - Collaborated with healthcare teams to support patients' dietary goals.

  • - Responsibilities related to dietary initiatives or community health.
  • Professional Affiliations**
  • - Membership in relevant organizations (e.g., Academy of Nutrition and

Maintained clean and orderly appearance throughout kitchen and dining area.

  • Provided nutritional advice to residents and patients regarding their diet plans.
  • Set up trays and food service carts to deliver food to residents.

Dietary Aide

St Joseph Hospital
Tampa
11.2021 - 05.2023
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Operated kitchen equipment safely and efficiently.

• Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.

• Set up trays and food service carts to deliver food to residents.

• Helped with meal prep for daily meals, following strict sanitation and food handling guidelines

Deli

Publix Warehouse
Lakeland
04.2018 - 06.2021
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions. Evaluated supplies and product inventory to check for quality and quantity issues, and returned unacceptable materials to vendors. Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery. Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation. Completed timely and accurate daily logs to keep internal reporting accurate and track material movements. Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. Worked safely around moving machinery. Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles. Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Representative WFH

Maxim Healthcare
Tampa
04.2018 - 04.2020
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Filling Out Health Insurance Applications For Marketplace.

• Answered 40+ incoming calls daily and provided instructions for customers per training guidelines.

• Provided excellent quality customer service by patiently listening and communicating company policies

with empathy.

• Maintained a positive attitude at all times in a fast-paced environment.

• Received a positive feedback rating of 96% based on customer satisfaction surveys.

3-4 years experience

• Bilingual Customer Support

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Patience

Problem Solving

Organizational Skills

Critical Thinking Skills

  • Implemented innovative methods for streamlining the customer service process.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Server/Cashier Team Lead

NHL Tampa Bay Lightning / Amalie Arena
Tampa
03.2017 - 11.2019
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Monitored dining room for cleanliness and proper set-up at all times.

1. Greet and escort customers to their tables.

2. Present menu and provide detailed information when asked (e.g. about portions, ingredients or

potential food allergies)

3. Prepare tables by setting up linens, silverware and glasses.

4. Inform customers about the day's specials.

• Offer menu recommendations upon request

• Communication.

• Organization.

• Customer service.

• Patience.

• Physical stamina.

• Neat appearance.

• Memory for patrons and their orders.

• Conflict resolution.

• 4-5 years experience

  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

High School Diploma -

Hillsborough High School
Tampa, Florida
07-2013

Skills

  • Highly-motivated employee with desire to take on new challenges Strong worth ethic, adaptability and exceptional interpersonal skills Adept at working effectively unsupervised and quickly mastering new skillsTeamwork and Collaboration Multitasker Customer engagement Customer service Excellence Adaptability Safety and compliance Multitasking and Organization Adaptability and Flexibility Attention to Detail Verbal and Written Communication Time Management and Prioritization Production support Workforce Management Lifting and Sorting Order Picking and Processing Warehouse Logistics Labeling and Boxing Assembly and Production Shipping and Receiving Route Deliveries Team Meetings & Leadership Customer Service Tool Use Computer Skills Meal Planning Upbeat and Positive Personality Customer Data Confidentiality Efficient and Detail-Oriented Issue and Complaint Resolution

Timeline

Dietary Aide

Rehabilitation Healthcare
06.2022 - 04.2024

Dietary Aide

St Joseph Hospital
11.2021 - 05.2023

Deli

Publix Warehouse
04.2018 - 06.2021

Customer Service Representative WFH

Maxim Healthcare
04.2018 - 04.2020

Server/Cashier Team Lead

NHL Tampa Bay Lightning / Amalie Arena
03.2017 - 11.2019

High School Diploma -

Hillsborough High School
Sherrell Rogers