Sherrell Shaw
Los Banos,CA
Summary
Dedicated Customer Service, talented at processing high volumes of error-free transactions, and meeting department goals. Offering 25+ years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Merchandising professional with proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and results-driven approach.
Overview
14
14
years of professional experience
Work History
Sales Asst /Visual Merchandiser
Valley Wide Beverage
07.2024 - Current
- Customer Service
- Monitor supplier commitment
- Make informed and strategic decisions
- Make key recommendations to sales team
- Promote sales of product in stores
- Plan how products will be displayed to highlight hot items and exclusive offers.
Customer Service Dept Head
Grocery Outlet
11.2021 - 06.2024
- Open store and provide tills for morning cashiers
- Check the store’s cleanliness and open all screens to coolers for customers purchasing
- Replenish bakery table and bread aisle
- Check freezer for items and count for inventory weekly
- Check front end for produce items needing to be replenished and in department throughout day
- Check in all vendors
- Cashier / Returns from customers
Customer Service Trainer
Bed Bath & Beyond
07.2017 - 02.2021
- Provided weekly performance feedback to CSR’s in order to address performance gaps and manage performance improvement
- Through strategic management and measurement of team performance, develop, plan, and execute departmental improvements while simplifying process
- Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement
- Works with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling
- Provided oversight and technical direction for order management, inquiry management, and invoice management activities
- De-escalated problematic customer concerns, maintain calm and friendly demeanor
Assistant Office Manager
Primalurges Racing
08.2011 - 07.2017
- Assist in production and distribution of memos, newsletters, email updates, and other forms of communication
- Tracked expenses and documented records using Microsoft Office and QuickBooks to improve financial flow
- Scheduled motorcycle track racing times (when needed)
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Education
Associate of Arts - Gender Studies
Lassen College
Susanville, CA01.2008
Skills
- Clerical Support
- Certified Typing 45 WPM
- Dependability/Reliability/Punctuality
- Quality Control
- Customer Relations
- System Implementation abilities
- Product Organization
- Stockroom Procedures
- Sales Expertise
- High Energy Attitude
- Excellent Leadership
- Excellent Organizational/Planning Skills
- Product knowledge
- Visual merchandising
- Creative vision
Activities
- Volunteer at LB Rehabilitation Center, 2011-2015
- Volunteer with Salvation Army, Holidays
- Currently own a business of bubble soccer sports and recreation
Timeline
Sales Asst /Visual Merchandiser
Valley Wide Beverage
07.2024 - Current
Customer Service Dept Head
Grocery Outlet
11.2021 - 06.2024
Customer Service Trainer
Bed Bath & Beyond
07.2017 - 02.2021
Assistant Office Manager
Primalurges Racing
08.2011 - 07.2017
Associate of Arts - Gender Studies
Lassen College
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