Summary
Overview
Work History
Education
Skills
Timeline

Sherrell Watson

Mesquite,Tx

Summary

An open-minded, original-thinking individual. Possessing strong communication skills and the ability to ‘see the whole picture’. With a high energy level, gives 100% effort to the successful completion of any project. Excel in leading multiple projects concurrently with strong detail, problem-solving capabilities. Ability to manage, motivate and build cohesive teams that achieve results. An optimistic attitude, superb written and oral communication skills, possesses interpersonal and organizational skills with first-class client relations and teaming skills. Flexible hard worker ready to learn and contribute to team success.

Overview

14
14
years of professional experience

Work History

SOFTWARE SYSTEM SPECIALIST I

Ut Southwestern Medical Center
Dallas, TX
01.2023 - Current
  • Develops efficient programming techniques in machine language for system routines
  • Assists in analysis of operating systems problems defined by Software Systems Specialist of higher grade and programs and implements approved solutions to problems
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Generates proprietary program products from distribution tapes, using assembles, linkage editor, and file copy utility programs
  • Conducted workflow analysis, space design or cost comparison analysis.

Media Services Technician

African Methodist Episcopal Church
Dallas , TX
11.2020 - Current
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Controlled lights, sound and A/V equipment during live productions.
  • Identified, diagnosed and resolved problems with media systems.
  • Placed microphones in specific locations to maximize audio quality.
  • Managed day-to-day AV operations, supervising equipment removal and return.
  • Delivered videoconference support through troubleshooting and testing.

Access Center Representative II

Ut Southwestern Medical Center
Dallas, TX
01.2021 - 01.2023
  • Completes detailed patient demographic and insurance information in electronic medical record (EMR) system, selecting appropriate insurance plans and payors
  • Resolved basic problems utilizing department procedures protocols to meet patient's needs.
  • Scheduled patient appointments utilizing demographic and registration best practice model and enters appointment date and time into computerized scheduler with a high rate of accuracy.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Communicated financial obligations to patients and collected fees at time of service.

Patient Services Specialist Lead

UT Southwestern Medical Center
Dallas, TX
01.2020 - 01.2021
  • Provided a welcoming presence at all entrances
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Respond to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services
  • Documented and managed patient information in computer system.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.

Patient Service Representative Team Lead

UT Southwestern medical center
Dallas, TX
11.2013 - 09.2019
  • Provided direct customer assistance in a face to face environment for patients and hospital staff
  • Check patients in upon arrival for Day Surgery and for Pre Surgery Testing via EPIC
  • Answered patient questions and fielded complaints to resolve issues.
  • Registered patients by verifying records to update computer system and patient charts.
  • Utilized technology and specialized software to maximize productivity.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Ticket Sales Administrative Intern

Texas Rangers Baseball
Arlington, TX
05.2012 - 10.2013
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems
  • Provided an elevated customer experience to generate a loyal clientele
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Fixed tech issues on back end of operating system.

OFFICE ASSISTANT

SOUTHERN ARKANSAS UNIVERSITY WELLNESS CENTER
Magnolia , AR
05.2010 - 05.2012
  • Client/Customer Management
  • Assure facilities are ready for daily usage
  • Processed financial transactions
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls and took messages.

Education

CTS Certification - Audio Visual (In Progress)

Facetime Studios , Dallas, TX

Bachelor of Arts - Liberal Arts (General)

Paul Quinn College, Dallas, TX

Skills

  • Product Delivery and logistics
  • Great Customer Service
  • Great Attention to Detail
  • Microsoft Office Suite Efficient
  • Project Development
  • Epic
  • Technical Troubleshooting
  • Documentation Management
  • Cross-Functional Collaboration
  • Hardware Replacement
  • Software Installation
  • Software Deployment
  • User Training
  • Vendor Relations

Timeline

SOFTWARE SYSTEM SPECIALIST I - Ut Southwestern Medical Center
01.2023 - Current
Access Center Representative II - Ut Southwestern Medical Center
01.2021 - 01.2023
Media Services Technician - African Methodist Episcopal Church
11.2020 - Current
Patient Services Specialist Lead - UT Southwestern Medical Center
01.2020 - 01.2021
Patient Service Representative Team Lead - UT Southwestern medical center
11.2013 - 09.2019
Ticket Sales Administrative Intern - Texas Rangers Baseball
05.2012 - 10.2013
OFFICE ASSISTANT - SOUTHERN ARKANSAS UNIVERSITY WELLNESS CENTER
05.2010 - 05.2012
Facetime Studios - CTS Certification , Audio Visual (In Progress)
Paul Quinn College - Bachelor of Arts, Liberal Arts (General)

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Sherrell Watson