Sherrelle Ship

• Provide assistance to various healthcare personnel regarding any questions or concerns
• Manage multiple tasks and met time-sensitive deadlines.
• Route incoming mail and messages to relevant personnel without delay.
• Investigate and resolve inquiries from callers seeking information.
• Handle assignments independently with good judgement and critical thinking skills.

• Provided assistance to customers and delivery drivers with equipment troubleshooting
• Provided buyer support with orders and returns
• Assisted delivery drivers with route/navigation issues
• Managed over 50 customer calls per day
• Answered questions regarding seller information, shipping, payments and buyer complaints
• Tracked orders and notified customers of status or potential delays
• Answered customer telephone calls promptly to avoid on-hold wait times

• Established rapport with patients and their families
• Processed over 30 CPAP/BiPAP, nebulizer, unit dose medication and oxygen referrals per day
• Maintained relationships with referral sources: physicians, hospitals, sleep centers, respiratory therapists and other healthcare professionals
• Managed caseload of over 40 clients while proactively growing it
• Managed coordination of client services and emergent scheduling issues
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Addressed potential cancellations and offered catered solutions to retain accounts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Registered Diagnostic Medical Sonographer (RDMS)