Sherrelle Williamson
North Richland Hills,TX
Summary
Having accumulated three years of experience in auto claims handling, I have developed expertise in precision, problem-solving, and empathy. These qualities have equipped me to navigate complex situations effectively and deliver exceptional customer service. I am now eager to apply my attention to detail and problem-solving abilities in the field of property adjusting, ensuring accurate assessments and resolutions for clients.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sr. Salvage Assistant -Personal Lines
Liberty Mutual Insurance
03.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Inside Auto Claims Adjuster, Commercial Insurance
Liberty Mutual Insurance
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Tailored communication strategies to meet diverse needs of policyholders, enhancing overall customer experience.
- Negotiated settlements with claimants and repair facilities to control costs while maintaining high levels of customer satisfaction.
- Maintained high levels of customer trust by ensuring all claims were processed within promised timeframes.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Collaborated with appraisers to achieve fair and accurate settlement values for vehicle damages.
- Liaised between multiple departments within the company to resolve outstanding issues related to auto insurance claims.
Sr. Salvage Assistant -BL Salvage, Commercial
Liberty Mutual Insurance
- Spearheaded BL Salvage operations independently, providing dedicated support to five total loss adjusters.
- Partnered with BL total loss and Claims Process teams to successfully launch the BL Salvage Team.
- Supported senior management to make informed decisions, conducting thorough market research.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Partnered with the support team to implement systems for managing new assignments within the BL salvage team.
- Experienced in managing paperwork processes across all 50 states.
- Facilitated the training and transition of three personal lines salvage assistance to the business lines salvage team, enabling them to support business lines total loss adjusters.
Fraud Analyst
Genpact
11.2019 - 03.2021
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Reviewed transactions and receipts to identify any suspicious activity.
- Implemented robust verification processes, decreasing incidence of identity theft-related fraud.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
North Garland High School
Garland, TX05-2002
Skills
- Insurance regulations
- Claims investigation
- Policy interpretation
- Insurance policy knowledge
- Critical thinking
- Reliability
- Excellent communication
- Attention to detail
- Team collaboration
- Time management
- Fast learner
- Settlement negotiations
- Damage assessment
Certification
All-Lines Adjuster License-All 50 states
Timeline
Sr. Salvage Assistant -Personal Lines
Liberty Mutual Insurance
03.2021 - Current
Fraud Analyst
Genpact
11.2019 - 03.2021
All-Lines Adjuster License-All 50 states
Inside Auto Claims Adjuster, Commercial Insurance
Liberty Mutual Insurance
Sr. Salvage Assistant -BL Salvage, Commercial
Liberty Mutual Insurance
High School Diploma -
North Garland High School
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