Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams. With a variety of experiences in both medical and financial fields.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AVID Coordinator/Teacher
Pitt County Schools-Ayden Middle School
01.2018 - Current
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Designed or used assessments to monitor student learning outcomes.
Conferred and resolved education-related issues and problems with students, parents and school officials.
Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
Attended professional development technology courses to increase knowledge base and learn new information.
Served as academic and social resource for middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and allocated resources required to meet needs of 70 students and 7 instructors
School Secretary
Pitt County Schools-Ayden Elementary
09.2016 - 12.2017
Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Exercised judgment within school policy guidelines to alleviate principal's workload.
Performed clerical and administrative support duties to optimize workflow procedures.
Managed filing system, entered data and completed other clerical tasks.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Branch Banker
BB&T
05.2015 - 09.2016
Opened new accounts and made changes to existing accounts.
Identified customer desires and goals through needs-based sales tactics.
Investigated and resolved account issues by offering applicable options to customers.
Counted currency, coins and checks in cash drawer, night depository and ATM.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Helped customers prepare documents required to complete transactions and process requests.
Medical Office Administrative Assistant
Wilson Medical Center
06.2015 - 04.2016
Carried out front office duties utilizing data entry skills in framework of medical database.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared and processed patient referrals and transfer requests.
Obtained pre-authorization from insurance companies ahead of medical services.
Received, recorded and filed medical payments by check, cash, and credit card.
Education
No Degree - Initial Professional License (BFIT)
North Carolina State University
Raleigh, NC
06.2022
Bachelor of Science - Human Resource Management
University of Mount Olive
Mount Olive, NC
12.2017
Skills
Administrative Staff Coordination
Fiscal Management
Performance Evaluations
Disciplinary Actions
Staff Development
Student Relations
Certification
License: Business and Information Technology Education North Carolina Professional Educators License
License# 1230660
North Carolina Department of Insurance
Insurance Producer
License# 20645946
Notary of the Public
Timeline
AVID Coordinator/Teacher
Pitt County Schools-Ayden Middle School
01.2018 - Current
School Secretary
Pitt County Schools-Ayden Elementary
09.2016 - 12.2017
Medical Office Administrative Assistant
Wilson Medical Center
06.2015 - 04.2016
Branch Banker
BB&T
05.2015 - 09.2016
No Degree - Initial Professional License (BFIT)
North Carolina State University
Bachelor of Science - Human Resource Management
University of Mount Olive
License: Business and Information Technology Education North Carolina Professional Educators License
License# 1230660
North Carolina Department of Insurance
Insurance Producer
License# 20645946
Notary of the Public
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