Sherrena F. Arnold
Greensboro,North Carolina
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Office Depot
Winston-Salem, NC
08.2010 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Middle School Social Studies Teacher
Allen Jay Preparatory Academy
High Point, NC
08.2014 - Current
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Educated students regarding national and global social issues and influencing factors.
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Established and supported positive educational environment for student learning.
Restaurant Food Server
Kickback Jack’s Restaurant
Greensboro, NC
07.2012 - 08.2013
- Host for first two months of working and transitioned to a server.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Cheerleading Coach
Allen Jay Preparatory Academy
High Point, North Carolina
08.2015 - Current
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Held special events to promote camaraderie among teammates, families, and community members.
- Checked squad member uniform, attitude and form before all events.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Organized fundraising for cheer activities and apparel, raising $[Amount].
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Pizza Server
CiCi’s Pizza
Fuquay-Varina, NC
03.2006 - 03.2009
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Premier Clayton Shocker All-Stars
Clayton, NC
06.2007 - 04.2008
- Co-Coached the Mini Level 3 Cheerleading squad, Helped with tumbling classes ages 6 to 8
- Also was assigned to specifically care for one ADHD child on team during tumbling sessions and team practices.
Education
Bachelor of Arts - History
University of North Carolina At Greensboro
Greensboro, NC 08.2011 - 05.2014
High School Diploma -
Middle Creek High School
Apex, NC 2004.Aug - 2008.Jun
Bachelor of Arts - Special Education
Winston-Salem State University
Winston-salem, NC 08.2008 - 05.2011
Skills
Staff education and training
Administrative support
Recordkeeping strengths
Receiving support
Sales expertise
Report preparation
Complaint resolution
Timeline
Head Cheerleading Coach
Allen Jay Preparatory Academy
08.2015 - Current
Middle School Social Studies Teacher
Allen Jay Preparatory Academy
08.2014 - Current
Restaurant Food Server
Kickback Jack’s Restaurant
07.2012 - 08.2013
Bachelor of Arts - History
University of North Carolina At Greensboro
08.2011 - 05.2014
Customer Service Representative
Office Depot
08.2010 - 08.2012
Bachelor of Arts - Special Education
Winston-Salem State University
08.2008 - 05.2011
Premier Clayton Shocker All-Stars
06.2007 - 04.2008
Pizza Server
CiCi’s Pizza
03.2006 - 03.2009
High School Diploma -
Middle Creek High School
2004.Aug - 2008.Jun