SHERRENE WERNER
Clinton Township,MI
Summary
Experienced professional with a strong track record in directing and managing large-scale operations, consistently achieving success through strategic planning and execution. Skilled at implementing innovative solutions that drive productivity and enhance operational effectiveness. Recognized for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
22
22
years of professional experience
Work History
Director of Inspections
P4 Management, LLC
01.2024 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Inspections Manager
JGM Property Group Inc.
11.2021 - Current
- Oversea an average of 55,000 inspections per month and over 150 field inspectors in multiple states
- Led and directed team members on effective methods, operations and procedures
- Identified operational process inefficiencies to recommend necessary improvements
- Implemented revenue strategies through statistical analysis
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Implemented and developed operational standards, policies and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Organized data by creating spreadsheets or other visual aids for easier analysis
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
Head Cashier
Lowes Home Improvement
08.2018 - 07.2022
- Balanced cash drawer and performed daily audit procedures
- Optimized cashier performance by providing feedback and coaching
- Trained new cashiers on customer service procedures, company policies and POS system operations
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
- Handled large amounts of money and supported accuracy of financial transactions
- Collaborated with management to develop and implement new strategies for improved customer service
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Oversaw daily financial transactions and managed cash flow to support profitability
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Tracked store inventories and replenished products according to demand
- Coordinated employee schedules according to staff availability and processed time-off requests
Inspections State Coordinator
JGM Property Group Inc.
09.2016 - 11.2021
- Worked with property management companies to include, MCS, ServiceLink, Cyprexx, Five Brothers, Midland and numerous others
Property Field Inspector
JGM Property Group Inc.
09.2012 - 06.2016
- Evaluating residential properties for multiple mortgage institutions
- Interviewing home owners and preparing inspections reports
- Managing work orders to be completed in a timely manner with numerous clients
- Maintained daily logs and supplement inspection records with photographs
- Estimated cost of completed work or of needed renovations or upgrades for insurance loss inspections
Assistant Manager
Lane Bryant
10.2002 - 03.2004
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Drafted correspondence, reports and other documents based on instructions from supervisors or managers
- Used computer software and systems to enter data and review and draft documents
- Communicated with clients and supervisors regarding project status and changes in scope of work
Skills
- Verbal and written communication
- Time Management
- Collaboration
- Decision-making
- Staff development
- Contract and vendor management
- Problem Solving
- Operations management
- Positive and Self Motivated
- Strategic planning
- Relationship building
Timeline
Director of Inspections
P4 Management, LLC
01.2024 - Current
Inspections Manager
JGM Property Group Inc.
11.2021 - Current
Head Cashier
Lowes Home Improvement
08.2018 - 07.2022
Inspections State Coordinator
JGM Property Group Inc.
09.2016 - 11.2021
Property Field Inspector
JGM Property Group Inc.
09.2012 - 06.2016
Assistant Manager
Lane Bryant
10.2002 - 03.2004
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