Sherrenna Farmer
Homestead
Summary
Dynamic and results-driven professional with extensive experience at Aldi and McDonald's. Proven track record in store operations and employee scheduling, enhancing customer satisfaction through exceptional service. Skilled in policy enforcement and fostering team collaboration, consistently achieving operational excellence and driving loyalty. Committed to maintaining a safe and organized environment for all
Professional retail leader prepared for this role with focus on driving customer satisfaction and operational efficiency. Offers valuable experience in managing store operations and staff performance. Known for fostering team collaboration and adapting to changing retail environments. Skilled in inventory control and customer service excellence.
Overview
10
10
years of professional experience
Work History
Lead Store Associate
Aldi
09.2020 - Current
- Maintained knowledge of current industry trends and competitor offerings in order to provide informed recommendations to customers seeking advice or guidance on product selections.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Engaged in friendly conversation with customer to better uncover individual needs.
Manager
McDonald's
01.2015 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
High School Diploma -
HOMESTEAD
Homestead, FL06-2012
Skills
- Store operations
- Policy enforcement
- Employee scheduling
- Store maintenance
- Customer service
Languages
English
Full Professional
Timeline
Lead Store Associate
Aldi
09.2020 - Current
Manager
McDonald's
01.2015 - 09.2020
High School Diploma -
HOMESTEAD
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