Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Ann Sadler

Charlotte,NC

Summary

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills, fast learning ability and the drive to satisfy the customer are just a few attributes that would bring to any organization.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

S & E Group, LLC
09.2015 - 01.2021
  • Resolve service problems by clarifying the customer's complaint;
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting; following up to ensure resolution.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Read from scripts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High school diploma - General Studies

North Mecklenburg High School
Huntersville, NC
06.1981

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Timeline

Customer Service Representative

S & E Group, LLC
09.2015 - 01.2021

High school diploma - General Studies

North Mecklenburg High School

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