Sherri Austin

• Greeted visitors, callers and members of congregation courteously and promptly.
• Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
• Organized and updated databases, records and other information resources.
• Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
• Handled church correspondence, member database and building scheduling.
• Created organized filing system to manage department documents.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Directed administrative and secretarial support for pastors, program directors and volunteers at church.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed senior-level personnel, including the owner, working in marketing and sales capacities.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Updated reports, managed accounts, and generated reports for company database.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reported to senior management on organizational performance and progress toward goals.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Coordinated special marketing and community projects and managed schedules.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Delivered performance reviews, recommending additional training or advancements.
• Evaluated employee records and productivity and submitted evaluation reports.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

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• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Verified customer information for orderly, up-to-date online systems.
• Updated reports, managed accounts, and generated reports for company database.
• Determined most cost-effective procedures and routes for shipments.
• Pulled, verified, and packaged items for shipment.
• Prepared vendor invoices and processed incoming payments.
• Educated new hires about different benefit plans.
• Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
• Skilled at working independently and collaboratively in team environment.