Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
CustomerServiceRepresentative
Sherri Bauman

Sherri Bauman

Eaton Rapids,MI

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Office Manager

Heat’ N Sweep
06.2002 - Current
  • Provide administrative support to store owner and section managers.
  • Schedule all staff appointments, deliveries, product installations, and arrange all service calls.
  • Oversee and audit daily business and prepare all monthly reports for our accountant using Positive and QuickBooks software.
  • Place orders for sales and service parts.
  • Record inventory when merchandise arrives and gets delivered.
  • Oversee that all invoices are paid and monitor monthly statements.
  • Respond to customer inquiries and resolve client complaints.
  • Answer a 5-line phone system.
  • Manage service calls and the service report.
  • Oversee subcontractors, pull permits, and rent equipment as necessary.
  • Text/ call clients the status of their orders as needed.
  • Manage the morning counter meetings to review events for the day and upcoming deliveries.
  • Prioritize work list for the warehouse.
  • Bi-weekly staff schedule.
  • Manager in charge when the owner is not available.
  • Handle warranties for incoming freight and service calls.
  • Provide sales support in times of staff shortages.
  • Oversee the warehouse as needed.
  • Assist with offloading trucks.
  • Responsible for all deposits to the bank.

Store Manager

Stratton Mountain Provisions
07.1994 - 02.2002
  • Provided the day-to-day management of the only grocery/deli at a popular ski resort.
  • Supervised and trained a staff of twelve employees.
  • Planned daily menus, ordered food, and assisted with preparation.
  • Ordered and received all groceries and merchandise for the store.
  • Prepared the weekly work schedules for all staff.
  • Responded to customer inquiries and resolved all customer complaints.
  • Monitored all credit accounts and prepared monthly billing statement.

Education

High School Diploma -

Everett High School
Lansing, MI
06.1988

Skills

  • Customer Service
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Scheduling and calendar management
  • Bookkeeping
  • Inventory Control

Certification

Forklift Academy Certified Operator

Additional Information

Job Related Training:

Fred Pryor How to Supervise People

Fred Pryor Managing Multiple Priorities, Projects, and Deadlines

Fred Pryor How to Manage Conflict

Fred Pryor Exceptional Customer Service



References

Don Davis, Owner, Heat' N Sweep     (517) 349-2555

Megan Shaffer, Special Projects Manager,  Heat' N Sweep  (701) 580-7560

Josh Heinritz, Warehouse Manager, Heat' N Sweep   (517) 803-8666

Timeline

Office Manager

Heat’ N Sweep
06.2002 - Current

Store Manager

Stratton Mountain Provisions
07.1994 - 02.2002

High School Diploma -

Everett High School

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Sherri Bauman