To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Online Boutique Owner
TAOSHOPPE
04.2022 - Current
Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Analyzed customer feedback to identify areas of improvement in online shopping experience.
Managed customer service inquiries and complaints for customer satisfaction.
Created promotional campaigns to boost sales and drive customer loyalty.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Implemented marketing campaigns to increase customer engagement and sales.
Established and maintained e-commerce website to promote and sell products.
Managed financial tracking, inventory coordination and social media marketing.
Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Tested website features and functionality for optimal performance.
Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Marketing Manager
Texaco Inc./Equilon Enterprises/Star Enterprise
07.1998 - 01.2001
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Continually maintained and improved company's reputation and positive image in markets served.
Marketing Representative
Texaco Inc/ Equilon /Star Enterprise
07.1993 - 06.1998
Implemented advertising campaigns and prepared promotional materials.
Supported implementation of contests, events and other initiatives to build presence and reputation.
Participated in skills development initiatives to promote team competence and success.
Built local sales and marketing plan for each targeted district within defined territory.
Recruited and hired managers for retail locations within defined territory.
Training and Development Specialist
Texaco Inc / Equilon Enterprises / Star Enterprise
07.1990 - 12.1992
Coordinated with department leaders to identify training needs and develop targeted solutions.
Worked with central management to identify, plan, align, and address training needs.
Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Education
MBA - International Marketing
George Washington University, The
Washington, DC
06.1990
Bachelor of Science - Economics, Political Science, Psychology
Emory University
Atlanta, GA
06.1988
Skills
Social Media Platforms
Issue Resolution
Online Advertising Sales
Web Design
Attention to Detail
Merchandise Promotion
Effective Customer Service
Product Marketing and Displays
Profit Target Achievement
Program Planning
Employee Performance Reviews
Recruiting and Hiring
Timeline
Online Boutique Owner
TAOSHOPPE
04.2022 - Current
Marketing Manager
Texaco Inc./Equilon Enterprises/Star Enterprise
07.1998 - 01.2001
Marketing Representative
Texaco Inc/ Equilon /Star Enterprise
07.1993 - 06.1998
Training and Development Specialist
Texaco Inc / Equilon Enterprises / Star Enterprise
07.1990 - 12.1992
MBA - International Marketing
George Washington University, The
Bachelor of Science - Economics, Political Science, Psychology