Sherri Bennett
Tulsa,Oklahoma
Summary
Highly motivated Licensed Life, Health, and Accident Producer (LAH) and a Certified Professional in Human Resources (PHR) with strong skills in insurance account management, benefit administration, client engagement, Professional Employer Organizations (PEO) co-employment, implementations and onboarding, human resource management, legal compliance, recruiting and payroll administration. Proactive leader with strengths in communication, collaboration, and project management. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Logical and insightful hr generalist with several years of experience in leading teams. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Driven to maximize performance, workloads, initiative and cost reduction measures. Committed to guiding hr programs focused on propelling business to peak performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager III
BancFirst Insurance Services
Tulsa, OK
03.2024 - Current
- Managed client relationships to ensure satisfaction and retention of employee benefits accounts.
- Analyzed employee benefits programs for compliance with regulations and best practices.
- Coordinated open enrollment meetings to educate employees on benefits options and updates.
- Collaborated with insurance carriers to resolve claims issues and improve service delivery.
- Evaluated plan performance for enhancements in offerings and cost efficiency recommendations.
- Provided ongoing support to clients, addressing inquiries related to benefits administration and policies.
Health & Benefits Account Manager II
Paychex
Tulsa, Oklahoma
06.2022 - 02.2024
- Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention for my book of business.
- Acts as a contact for health & benefit clients located in California, Arizona, Oregon, Idaho, and Texas.
- Liaison between the clients and the insurance carriers to resolve all service issues including billing, eligibility, claims, and other service issues.
- Assess client needs relative to budget and business needs and market conditions, finding competitive benefit options through quoting and potentially adding additional benefits for a more robust benefits package.
- Manage day to day client needs, such as employee adds, terms & changes, billing, and COBRA issues.
- Creates and maintains strong partnerships with carriers, vendors, and internal partners.
- Planning and execution of employee benefit onboarding process, create open enrollment presentations, and conducting employee open enrollment meetings.
- Monitor federal and state regulations to ensure compliance with ACA, COBRA, ESR, ERISA, Section 125, and to help reduce/prevent risks and legal penalties.
- Promotes teamwork by sharing experiences, assisting, and mentoring others when needed and maintaining a positive and professional attitude.
Human Resource Business Partner II
Paychex
Tulsa, Oklahoma
05.2014 - 06.2022
- Developed strategies and counseled clients regarding Human Resources policies, procedures, performance management, recruitment, employee relations issues, disciplinary action, leave of absences/FMLA, Benefits/Section 125, disability accommodations, and operations.
- Assisted clients, managers, and employees with resolution of employee issues pertaining to performance issues, leaves of absence, workers' compensation, disability accommodations, and benefits.
- Planned and executed open enrollment presentations, vendor relations, and wellness programs.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored federal and state regulations to ensure compliance with EEO, ADA, ACA, ERISA, FMLA, and to help reduce/prevent risks and legal penalties.
- Established and implemented HR policies and procedures (i.e., handbook, job descriptions), employment law research, performance management, recruiting, on-boarding, unemployment claim administration, retention programs, terminations, compensation, and employee investigations.
- Created toolkits for new hire onboarding and terminations to assist with preventing noncompliance and reducing risk liabilities, while also increasing work efficiency.
- Created, developed, and delivered customizable on-boarding packets and presentations, along with facilitation of training to individuals and groups.
Sr. Provider Service Representative
CommunityCare Managed, HealthCare Plans of Oklahoma
Tulsa, Oklahoma
09.2012 - 05.2014
- Served as Provider Representative for two owner networks for both physician and hospital networks.
- Conducted network analysis to ensure adequate and appropriate provider network.
- Worked with senior-level management on contract negotiations for two owner networks and contract escalations.
- Increased Participation at monthly provider education meetings by 60% in 8 months.
- Revised and implemented new onsite inspection processing for provider credentialing.
- Developed provider education and training materials and newsletters.
Provider Facility Representative
Coventry Healthcare
Tulsa, Oklahoma
10.2010 - 09.2012
- Served as Hospital and Hospital Physician Group Representative for State of Oklahoma.
- Proactively identified, screened, and facilitated recruitment of quality providers for network participation and network deficiencies.
- Developed, implemented, and facilitated provider education/training program, along with creation of training materials and newsletters.
- Conducted site visits to service providers, resolved issues, educated staff/providers regarding network policies and procedures, and managed on-site evaluations, patient complaints and claims escalations.
- Reduced patient complaints and increased provider survey scores by 50% in 12 months with proactive provider education and on-boarding process that was implemented.
- Created tracking system for provider on-site visits and follow-ups along with survey scores and complaints so it was readily available during interactions with provider.
Human Resource Generalist
Insperity PEO
Houston, Texas
07.2007 - 01.2010
- Implemented new clients and conducted new employee orientation meetings and facilitated employee open enrollment benefit meetings.
- Planned, developed, and communicated administration of health and welfare plans, 401(k), Section 125, COBRA, and wellness plans.
- Understood, interpreted, and mediated human resources inquiries to support administration of human resources policies, procedures, and programs.
- Maintained and updated human resource policies and procedures, as well as company activities related to employee handbooks, performance assessments, leave/absence management, substance testing.
- Monitored federal and state regulations to ensure compliance with EEO, ADA, ACA, ERISA, FMLA, etc.
- Applicant recruiting/screening and other onboarding functions.
- Acted as liaison to facilitate resolution of client issues regarding payroll, safety, benefits, and human resource.
Benefits Implementation, Project Manager
Aon Hewitt
The Woodlands, Texas
10.1999 - 07.2007
- Implemented and on-boarded new clients.
- Negotiated carrier contracts for self- funded plans.
- Led implementation calls with health plans regarding client reporting needs for eligibility and premium files and created test files and performed account reconciliations on first live transmissions.
- Eliminated files clients had to review/enter in system by working with client to reduce number of health plans offered by 82%.
- Completed 8-12-month client implementation for 164,000 members in 4 months by managing project effectively.
- Authored and implemented implementation guide in educating health plans on requirements of eligibility and premium file layouts.
- Ensured health plans received timely, accurate information by developing implementation guide templates.
Education
Diversity, Equity, and Inclusion in The Workplace -
University of South Florida
Tampa, FLEmployer Relations -
Tulsa Community College
Tulsa, OKAssociate of Arts - Accounting
Tulsa Junior College
Tulsa, OKSkills
- Benefits/Insurance Administration
- Client Relationship Management
- HMO/PPO/POS/EPO/ACO
- Customer Service
- PEO Co-Employment
- Contract Negotiations
- Project Management
- ACA/COBRA/S125/WC/ERISA
- Employee Relations
- Performance Management
- Presentation Skills
- HR policy development
- Strategic Planning/Mentoring
- Leadership
- Organizational Development
- Training & Development
- Employment Law
- Employee onboarding
Certification
- Professional in Human Resources (PHR)
- Life, Health & Accident Producer License (LAH) multiple states
Timeline
Employee Benefits Account Manager III
BancFirst Insurance Services
03.2024 - Current
Health & Benefits Account Manager II
Paychex
06.2022 - 02.2024
Human Resource Business Partner II
Paychex
05.2014 - 06.2022
Sr. Provider Service Representative
CommunityCare Managed, HealthCare Plans of Oklahoma
09.2012 - 05.2014
Provider Facility Representative
Coventry Healthcare
10.2010 - 09.2012
Human Resource Generalist
Insperity PEO
07.2007 - 01.2010
Benefits Implementation, Project Manager
Aon Hewitt
10.1999 - 07.2007
Diversity, Equity, and Inclusion in The Workplace -
University of South Florida
Employer Relations -
Tulsa Community College
Associate of Arts - Accounting
Tulsa Junior College