SHERRI BENSON
ELK RIVER,MN
Summary
Seasoned Collection Representative with 20 years' experience in the collections industry. Highly skilled negotiator and very comfortable working with high balance accounts. High scoring call audits and known for excellent customer service.
Overview
11
11
years of professional experience
Work History
Account Manager
Central Portfolio Control
01.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
Collections Representative
Professional Service Bureau
09.2012 - 01.2024
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Handled contracts and payments on accounts.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Entered customers' financial status information into system.
- Utilized skip tracing resources to complete background checks and loan documents.
- Consistently met or exceeded monthly goals through hard work.
- Upheld privacy and security requirements for customer information.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
Education
High School Diploma -
Centennial High School
Circle Pines, MN1990
Skills
- Automated dialer experience
- Installment plan set up
- Skip tracing
- Effective negotiator
- Team-oriented
- Persuasion strategies
- Call center background
- Friendly voice
- Self motivated
- Policy standards and guidelines
Accomplishments
- Recognized as Employee of the month and Top Collector for outstanding performance .
- Worked on special teams such as High balance, Attorney and International Team.
- Consistently maintained high customer satisfaction ratings.
Additional Information
- I am an active Volunteer for Chap Ministries. We provide Christmas and Birthday presents to Senior Citizens in Nursing homes. I love being a blessing to Seniors in need.
Timeline
Account Manager
Central Portfolio Control
01.2024 - Current
Collections Representative
Professional Service Bureau
09.2012 - 01.2024
High School Diploma -
Centennial High School
Similar Profiles
David YontzDavid Yontz
Account Manager at Central Portfolio ControlAccount Manager at Central Portfolio Control
POONAM CHAUBEYPOONAM CHAUBEY
Project Assistant at Central Laboratory, M.P. Pollution Control BoardProject Assistant at Central Laboratory, M.P. Pollution Control Board
Abdul BanguraAbdul Bangura
First Coast Security Services at Central Information Control OfficerFirst Coast Security Services at Central Information Control Officer
Jovan KennedyJovan Kennedy
Freight Team Associate at Home DepotFreight Team Associate at Home Depot
Katie ThompsonKatie Thompson
Pressure Point Massage Therapist at Lighthouse ChiropracticPressure Point Massage Therapist at Lighthouse Chiropractic