Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Noble Caregiver Award from NYSHFA
New York State Senate Proclamation
Timeline
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Sherri Beverly

Resident Advisor
Wyandanch,NY

Summary

Dynamic professional with a proven track record at Dominican Village, excelling in resident relationship development and crisis management. Skilled in behavioral observation and active listening, I enhanced resident satisfaction through effective conflict resolution and tailored support. Committed to fostering a positive living environment while ensuring safety standards and compliance.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Resident Advisor

Dominican Village
01.2023 - 05.2025
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.
  • Created informative bulletin boards that provided relevant resources related to mental health, physical health and life opportunities'
  • Follow and enforce Dominican Village Policy and Rules.
  • Mediate resident conflicts.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Managed conflicts among residents effectively, ensuring a peaceful living environment.
  • Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
  • Served as an approachable liaison between residents,family, with medical issues., regarding any concerns or suggestions.
  • Developed and maintained relationships with residents to promote positive living environment for residents.
  • Evaluated resident progress to identify areas of improvement and provide feedback.
  • Maintained accurate records of resident information including emergency contact details, housing assignments, and incident reports.
  • Assisted residents with making intial in house medical appointments.
  • Assist residents with setting up services such as Bloodwork/X-Ray in house.
  • Facilitate family meetings
  • Assisted in recruitment and selection of Resident Council meetings. leaders.
  • Communicating with family regarding changes in routine.
  • Wellness Check
  • Communicating with resident/ family regarding changes in rental arrangements, Move In or Move Out.
  • Provided crisis management and intervention during emergency situations.
  • Programming Pendents
  • Attend Department Head Meetings
  • Giving tours to family of facility

Dining Room Manager

Dominican Village
01.1996 - 01.2023
  • Enhanced residentssatisfaction by ensuring timely and efficient service in the dining room.
  • Greeted residents, sat at tables and brought orders to assist front of house staff.
  • Resolved residents complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Implemented training program for front of house staff to maintain high standards of residents service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
  • Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led planning, set up and takedown for special events.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Provide communication with residents regarding issues/concerns,

Education

Copiague High School
Copiague, NY

Skills

  • Behavioral observation
  • Call answering and routing
  • Motivational skills
  • Residents/Family relationship development
  • Daily living assistance
  • Resident monitoring
  • Safety standards and compliance
  • Relationship building
  • Resident supervision
  • Active listening

Accomplishments

  • Supervised team of 30+ staff members.
  • Facilitate Flu and Covid-19 clinic for over100 residents in Community.
  • Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure residents satisfaction.
  • Residents Follow-up - Involves communicating with hospital, rehab ,case workers, nurse , pharmacy, Doctors, Hospice


Certification

  • How to be a super communicator -January 2015
  • Dealing with Difficult People February 2015
  • Managing emotions under pressure.September2015
  • Assertiveness Skills for Manager & Supervisors

November 2016

Noble Caregiver Award from NYSHFA

 ALBANY, N,Y Sherri Beverly has received the 2018 Noble Caregiver Award from the New York State Center for  Assisted Living (NYSCAL) The award was presented on June 26, 2018 NYSCAL Awards Banquet during Association's annual conference in Rye, NY.


Sherri Beverly has worked at Dominican Village for past 22 years. She began her employment the stare as a member of the dining room waitstaff.

Not long after starting ,Sherri's leadership skills and strong work ethic led to her being promoted to the position of Dining Room Manager where she excelled. "Compassionate" is a word that quickly comes to mind when being in her presence. Sherri is welcoming to all, especially when residents are new to the community, she takes them under her wing until they feel at home.

"Residents and staff alike have acknowledged Sherri's deep sense of caring and generosity. She is well respected and held high regard by ALL in our community." said Paul Wasser ,President CEO of Dominican Village. "We are proud that she have been honored with this prestigious award from NYSCAL


The NYSCAL Noble Award recognizes frontline caregivers for their contributions that lead to improved quality for the residents and create a better work environment for the adult care/assisted living community's staff.

New York State Senate Proclamation

Honoring Sherri Beverly for Exemplary Service to the Community 

Timeline

Resident Advisor

Dominican Village
01.2023 - 05.2025

Dining Room Manager

Dominican Village
01.1996 - 01.2023

Copiague High School

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