Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Blust

Londonderry

Summary

Dynamic Patient Service Representative with a proven track record at OhioHealth, excelling in customer service and insurance verification. Skilled in appointment scheduling and maintaining patient confidentiality, I enhanced patient satisfaction through personalized service initiatives and efficient referral coordination, ensuring timely access to specialized care while managing high volumes of inquiries.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

OhioHealth
08.2022 - Current
  • Managed patient scheduling and appointment coordination to optimize service delivery.
  • Responded to patient inquiries, providing accurate information regarding services and procedures.
  • Processed insurance claims and verified patient eligibility for services efficiently.
  • Collaborated with medical staff to ensure seamless communication of patient needs and updates.
  • Developed strong relationships with patients, enhancing overall satisfaction through personalized service initiatives.

Referral Coordinator

Berger Hospital/OhioHealth
06.2016 - 08.2022
  • Coordinated patient referrals to ensure timely access to specialized care.
  • Maintained accurate and up-to-date referral tracking using electronic health record systems.
  • Communicated effectively with healthcare providers to streamline referral processes and resolve issues.
  • Assisted patients in navigating insurance requirements and scheduling appointments efficiently.
  • Trained new staff on referral coordination processes and best practices for patient interaction.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

Optical Receptionist

Spex Family Eye Care
02.2012 - 06.2016
  • Managed patient scheduling and coordinated appointments to optimize office workflow.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Maintained accurate electronic health records, ensuring compliance with privacy regulations.
  • Assisted in the preparation of examination rooms, ensuring readiness for patient visits.
  • Processed insurance claims and verified coverage details to streamline billing procedures.
  • Collaborated with optical staff to support inventory management and product ordering processes.
  • Actively participated in professional development opportunities relevant to the optical field in order to stay informed about industry trends.
  • Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
  • Collaborated with optometrists to ensure timely delivery of prescription eyewear and contact lenses.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

Health Information Management

Columbus State Community College
Columbus, OH
03-2010

Skills

  • Customer service
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Data entry proficiency
  • Phone etiquette
  • Data protection

Timeline

Patient Service Representative

OhioHealth
08.2022 - Current

Referral Coordinator

Berger Hospital/OhioHealth
06.2016 - 08.2022

Optical Receptionist

Spex Family Eye Care
02.2012 - 06.2016

Health Information Management

Columbus State Community College