Sherri Brady
Spokane,USA
Summary
With experience in professional development and connection building, I bring organizational skills and a positive attitude to any situation. I stay focused on my goals, providing constructive solutions to complex issues that arise along the way while keeping to corporate regulations and customer expectations.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Third Party Administrators (Customer Service)
First Choice Health Administrators
10.2011 - 07.2024
- Help clients with benefit and billing concerns.
- Process payments and collect billing errors.
- Analyze CPT codes to verify accurate billing and coverage.
- Collaborate with team and management to ensure an effective work flow.
- Optimize call handling and after-call time with leadership feedback.
- Maintain current knowledge of all terminology and benefit updates and revisions.
- Maintain HIPAA compliance and all clients' personal privacy.
- Assist with the routing of incoming digital communication.
- Attained numerous awards in recognition for exceptional customer service and knowledge, regularly received referrals from satisfied members.
- Assist in training all new hires cross functionally.
- Collaborate with all teams to achieve company goals and ensure customer satisfaction.
- PPO Reimbursement (Customer Service) – August 2018 - October 2021
- Third Party Administrators (Customer Service) – October 2011 - August 2018
Customer Service Representative
Guardian Life Insurance
01.2008 - 01.2011
- Help clients with benefit and billing concerns for medical, dental, vision and prescription coverage.
- Analyze CPT codes to verify accurate billing and coverage.
- Collaborate with team and management to ensure an effective work flow.
- Optimize call handling and after-call time with leadership feedback.
- Maintain current knowledge of all terminology and benefit updates and revisions.
- Maintain HIPAA compliance and all clients' personal privacy.
Store Manager
Starbucks Coffee House Co
- Managed financial and operational aspects of the business on a daily, weekly, monthly and yearly basis while exceeding district goals and expectations.
- Guided the team to accomplish promotions and goals at all levels by establishing a store focused on positive behavior, consistencies and to treat others with respect.
- Trained partners when opening a store as well as internal and external management hires.
- Successfully opened two locations in Spokane from planning, execution, hiring and training.
- Organized and hosted quarterly job fairs to recruit for all Spokane stores.
Education
High School Diploma -
Granite Hills
San Diego, CASkills
- 20 Years
- C-Suite
- Training and development
- Supervisory
- Microsoft Office
- Office equipment
- Communication
- Problem Solving
- Emotional Intelligence
- Teamwork
- Conflict Resolution
- Billing
- 15 Years
- Contact Center
- Call logging
- Medical Coding
- Medical Billing
- Medical Terminology
- Medical Insurance
- HIPAA Compliance
- 10 Years
- Budgets
- Scheduling
- Payroll
- Attendance
- Hiring
- Job Fair
- Training and Development
- Team Building
Community Service
Relay For Life, Centennial Trail Pick Up, Chocolate and Champagne Gala, Big Brothers & Big Sisters
Certification
- Certified Customer Service and HIPPA certification, First Choice Health Admininstrators - 2011-2024
HIPAA certification
I have been certified through Know B4 training for each of my 13 years at FCH
Timeline
Third Party Administrators (Customer Service)
First Choice Health Administrators
10.2011 - 07.2024
Customer Service Representative
Guardian Life Insurance
01.2008 - 01.2011
Store Manager
Starbucks Coffee House Co
High School Diploma -
Granite Hills
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