Sherri Breedlove
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Macy's
09.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Accounting Manager/Customer Service Manager
DXL
03.2008 - Current
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Researched and corrected customer concerns to promote company loyalty.
Customer Service Representative
Market Day Corporation
04.2005 - 03.2008
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Temp Worker
Manpower Temporary Services
02.2000 - 02.2007
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Culinary Art - Culinary Arts
Ivy Tech Community College of Indiana
Indianapolis, IN12.1985
General - General Studies
Lawrence North High School
Indianapolis, IN05.1985
Skills
- Excellent People Skills
- Proficient Computer Skills
- Great Oral and Written Communications
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Scheduling
- Team development
Additional Information
Customer Service Trainer
Timeline
Customer Service Representative
Macy's
09.2022 - Current
Accounting Manager/Customer Service Manager
DXL
03.2008 - Current
Customer Service Representative
Market Day Corporation
04.2005 - 03.2008
Temp Worker
Manpower Temporary Services
02.2000 - 02.2007
Culinary Art - Culinary Arts
Ivy Tech Community College of Indiana
General - General Studies
Lawrence North High School
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