Sherri Brown
Sarasota,FL
Summary
Adaptable Professional: 15+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Dedicated and detail-oriented worker with excellent interpersonal and creative skills.
Multi-tasking: Highly effective while engaging colleagues and stakeholders in a fast-paced environment. Ability to prioritize multiple tasks with minimal oversight.
Proficient computer skills: Experienced with Microsoft Office Suite (Excel, Word, and PowerPoint).
Leadership/Initiative: Collaborated to create several SOPs and efficiencies for various processes.
Driven: Adaptive in the ever-changing workplace, bringing a coachable mentality and a positive attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
City Carrier Assistant (CCA)
United States Postal Service
Longboat Key, FL
08.2023 - 10.2023
- Routes or cases all classes of mail in sequence of delivery along an established route
- Rearranges and relabels cases as required
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
- Handles undeliverable mail in accordance with established procedures
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
- Uses portable electronic scanner as instructed
- Delivers and collects charges on customs, postage-due, and C.O.D
- Delivers and obtains receipts for registered and certain insured mail
- Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken
- Deposits in the post office mail collected on the route upon returning from the route
- Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment
- In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.
Talent Acquisitions Coordinator/HR Support Coordinator/Administrative Assistant
Parallel (Formerly Surterra Wellness)
Tampa, FL- Remote
12.2021 - 06.2023
- Supported daily operations of a busy human resources department
- Interpreted, assisted, and advised employees and managers regarding HR procedures and policies within the specified guidelines of the company
- Heavy Data Entry using company-based software
- Assisted employees, managers, and upper-level management with benefit materials and programs
- Assisted employees and managers with the completion of forms
- Assisted employees with navigation of company software and platforms
- Maintained and updated employee files, data and records as needed
- Provided employment verifications and worked closely with payroll to assist with detailed and time sensitive requests
- Provided HR and administrative support to the organization in general within different departments throughout the company
- Assisted with new hire onboarding and conduct promotions using company-based software
- Ensured all inquiries through the company Que (Auto-Task) system were answered in a timely manner
- Responsible for communicating and facilitating company policies for associates that became positive with COVID 19 while at the workplace and or all exposed associates
- Documented and tracked all exposed and positive cases using a detailed excel spreadsheet that was monitored by company leadership daily
- Acted as a liaison with and for associates, supervisors, and leadership, on how to handle various types of situations surrounding COVID 19
- Led biweekly meetings to update and provide information to leadership in reference to the number of cases within the company over all markets
- Posted all company positions across all markets within the company and worked closely with leadership to update titles and job descriptions as needed
- Managed the applicant jobs email box and communicated with potential applicants, hiring managers, and recruiters to ensure information was received and to give updates on status daily
- Worked on “project” based on company deadlines within different departments within the company
- Example, payroll audit and compliance audit 2023
- Skills: Greenhouse ATS, Process Improvement, Human Resources Information Systems (HRIS), Microsoft Excel, PeopleGuru, Auto-Task, Multitasking, Time Management, Document and File Management, Database and Client Management Systems, Strong Organizational Skills, Confidentiality and Data Protection, Data Entry Documentation, Spreadsheet Management, Administrative and Clerical Support
Remote Claims Agent
DEO
Tallahassee, FL-Remote
05.2020 - 12.2020
- Responsible for handling a heavy volume of phone calls (100 daily) and assisting claimants with filling out and completing their unemployment applications for benefits
- Used company-based software and applications to help assist claimants, Supervisors, and other agents.
Inside Sales Account Representative
Harmar Mobility Inc.
Sarasota, FL- In Office/Remote
02.2014 - 02.2015
- Account Executive for Harmar Mobility which is the leader in manufacturing and designing medical equipment for the handicap and elderly
- Provided leadership and oversight for the whole North-East territory
- Used company-based software to write purchase orders and detailed schematical applications used to help assist in showing customers how equipment operated.
Executive Assistant/Sales/Management
American Mobility
Sarasota, FL
01.2011 - 01.2014
- Managed all clerical duties including scheduling, payroll, data entry/billing within quick books, and Microsoft excel
- Greeted customers and answered telephones
- Conducted Insurance verification
- Provided demonstration of medical equipment
- Conducted inside and outside sales
- Managed the service department and oversaw completion of repairs
- Ordered parts for customers equipment and diagnosed repairs when service technician was not available
- Coordinated events to showcase equipment to increase sales, managed and ran office/showroom and employees when owner was not present
- Skills: Multi-line phone systems, Payroll, data entry, QuickBooks, Microsoft Suite, Sales, Leadership, Event Coordination, Scheduling.
Substance Abuse Technician
First Step of Sarasota
Sarasota, FL
06.2009 - 12.2011
- Monitored clients and assisted medical staff with detailed written orientation of client's behavior in a medical journal
- Cared for and tended to clients' needs as necessary
- Responsible for new client intakes and picking up and driving clients to and from appointments
- Dispensed meds as needed and documented/charted for clinical staff
- Documented client behaviors that would be useful for their individual counselors, physicians, and associated staff
- Participated in staff meetings
- Collected and documented urine samples
- Attended training sessions to increase knowledge and skills
- Trained new staff members
- Conferred with family members or others close to clients to keep them informed of clients' progress.
Education
High School Diploma -
Sarasota Department of Education
Sarasota, FL02.1995
Skills
- Spreadsheet Creation
- Report Generation
- Scheduling
- File Management
- Customer Service
- Office Management
- Excellent Communication
- Interpersonal Skills
- Complaint Resolution
- Data Collection
- Customer Relations
- Call Center Operations
Certification
Substance Abuse Technician Certification (2011)
Affiliations
- Pilates, Reading, Excercise
Languages
English
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Greek
Limited Working
Hebrew
Limited Working
French
Limited Working
Timeline
City Carrier Assistant (CCA)
United States Postal Service
08.2023 - 10.2023
Talent Acquisitions Coordinator/HR Support Coordinator/Administrative Assistant
Parallel (Formerly Surterra Wellness)
12.2021 - 06.2023
Remote Claims Agent
DEO
05.2020 - 12.2020
Inside Sales Account Representative
Harmar Mobility Inc.
02.2014 - 02.2015
Executive Assistant/Sales/Management
American Mobility
01.2011 - 01.2014
Substance Abuse Technician
First Step of Sarasota
06.2009 - 12.2011
High School Diploma -
Sarasota Department of Education