SHERRI BROWN
FREDERICKSBURG,VA
Summary
Dynamic Operations Specialist with a proven track record at Loan Max, enhancing operational efficiency and compliance. Adept in training development and conflict resolution, I successfully reduced process lags and improved service delivery standards, driving team success and customer satisfaction. Committed to fostering strong client relationships and achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Operations Specialist
Loan Max
Fredericksburg, Virginia
08.2022 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Assisted clients with loan applications and documentation requirements.
- Coordinated communication between departments to streamline processes.
- Conducted regular audits to maintain compliance with company policies.
- Developed training materials for new employees on operational procedures.
- Resolved customer inquiries and issues in a timely manner.
- Maintained accurate records of transactions and client interactions.
- Collaborated with team members to improve service delivery standards.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Reduced process lags and trained team members on best practices and protocols.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Managed daily operational tasks to ensure company efficiency and productivity.
Sales Associate
Atlas
Fredericksburg, Virginia
04.2020 - 07.2022
- Processed sales transactions accurately using point-of-sale systems.
- Engaged customers through promotional events and product demonstrations.
- Resolved customer complaints efficiently to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
CSR
ACCEPTANCE NOW
Fredericksburg, VA
01.2018 - 2020
- In this role I am in collections, sales, customer service & varies daily duties such as but not limited to,cash handling, bank runs & setting contracts for our company
- Assisted customers with inquiries and product selections.
- Managed customer accounts and updated information promptly.
- Processed transactions accurately using point-of-sale systems.
Assistant Manager
TORRID
Fredericksburg, VA
10.2017 - 01.2018
- In this position I over seen 7 to 10 employees & while overseeing these employees there was a young lady that I promoted to a key holder
- I also open/close the store, nightly paperwork, customer service, sales & many varies daily routines
Team Lead
Goodwill
Fredericksburg, VA
09.2016 - 10.2017
- In this role I encouraged growth within the store by customer service skills, & teaching skills to my team
Store Manager
Titlemax
DALE CITY, VA
10.2014 - 09.2016
- In this role I encouraged store growth & increased profitability by building customer relationships, appraising vehicles, repossessing vehicles, & resolving past due accounts.
- Exceeded monthly sales growth by 20%.
- Effectively managed more than 290 client relationships.
- Built knowledge about the latest products & services through TMX training program.
- Provided expert financial advice on personal loans.
- Interviewed an average of 65 loan applications per month.
- Performed daily maintenance of the loan applicant database.
- Analyzed applicants' financial status, credit & property evaluation to determine feasibility of granting loan.
- Educated customer on a variety of loan products.
Customer Store Manager
Ashley Furniture
Fredericksburg, VA
10.2011 - 10.2014
- Maintained up-to-date knowledge of store policies regarding payments, returns, & exchanges.
- Prevented store losses using awareness, attention to detail & integrity.
- Expressed appreciation & invited customers to the store.
- Processed merchandise returns & exchanges.
- Recommended, selected, & helped locate merchandise based on customer needs & desires.
- Assisted customers in finding out-of-stock items.
Cashier
Kirkland's
Fredericksburg, VA
07.2009 - 10.2011
- Greet customers entering the establishment. Answer customers' questions & provide information on procedures or policies.
- Establish or identify prices of goods, services or admission & tabulate bills using calculators, cash register, or price scanner.
- Issue receipts, refunds, credits, or change due to customers.
- Stock shelves, & mark prices on shelves & items.
Receptionist
Autobility
Fredericksburg, VA
05.2007 - 06.2009
- Operate telephone switchboard to answer, screen, or forward calls providing information, taking messages, or scheduling appointments.
- Greet customers entering the establishment, determine the nature & purpose of the visit, also direct & or escort them to there specific destination.
- Transmit information or documents to customers' & or clients, using computer, mail, or fax machine.
- File maintain records.
- Receive payments & record receipts for service.
Education
High School Diploma - General High School Curriculum
James Monroe HS
Fredericksburg, VASome College (No Degree) - Nail Tech
Nails For You
Falls Church, VASkills
- Customer Relation
- Professional attitude during difficult situations
- Reliable
- Excellent Communication skills
- Goal-oriented
- Inspiring team leader
- Training
- Opening/closing store
- Store auditing of cash
- Store auditing of customer logs
- Store auditing of titles
- Account reconciliations
- Customer relationship management
- Inventory control
- Vendor management
- Training development
- Loan processing
- Operational efficiency
- Compliance auditing
- Team collaboration
- Conflict resolution
- Problem solving
- Customer service
Timeline
Operations Specialist
Loan Max
08.2022 - Current
Sales Associate
Atlas
04.2020 - 07.2022
CSR
ACCEPTANCE NOW
01.2018 - 2020
Assistant Manager
TORRID
10.2017 - 01.2018
Team Lead
Goodwill
09.2016 - 10.2017
Store Manager
Titlemax
10.2014 - 09.2016
Customer Store Manager
Ashley Furniture
10.2011 - 10.2014
Cashier
Kirkland's
07.2009 - 10.2011
Receptionist
Autobility
05.2007 - 06.2009
High School Diploma - General High School Curriculum
James Monroe HS
Some College (No Degree) - Nail Tech
Nails For You