Sherri Butcher
Huntersville,North Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Owner Loyalty Manager
Modern Automotive Network, LLC
06.2019 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Administrative Assistant
HEPACO
08.2017 - 03.2019
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed filing system, entered data and completed other clerical tasks.
- Executed record filing system to improve document organization and management.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained databases to track and record customer data.
- Volunteered to help with special projects of varying degrees of complexity.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Customer Service Representative
State Farm Insurance
08.2017 - 03.2018
- Created and maintained detailed database to develop promotional sales.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Paid attention to detail while completing assignments.
After School Teacher
Huntersville Presbyterian Church
05.2010 - 08.2017
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Prepared after-school enrichment activities for children to encourage student participation.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared food and served meals and refreshments to 25 children.
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Psychology
Fairmont State University
Fairmont, WV12.2004
Skills
- Business Growth Initiatives
- Desktops, Laptops, and Mobile Devices
- Client Service
- Verbal and written communication
- Customer Retention
- Attention to Detail
- KPI Management
Timeline
Owner Loyalty Manager
Modern Automotive Network, LLC
06.2019 - Current
Administrative Assistant
HEPACO
08.2017 - 03.2019
Customer Service Representative
State Farm Insurance
08.2017 - 03.2018
After School Teacher
Huntersville Presbyterian Church
05.2010 - 08.2017
Bachelor of Science - Psychology
Fairmont State University
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