Sherri Butts
Sales Representative
Mitchellville,MD
Summary
Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements. Highly tolerant [Job Title] dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects, including [Type] and [Type]. Gifted [Job Title] dedicated to promoting environment conducive to learning. Exceptionally skilled in leading activities designed to be both fun and educational for [Type]-age students. Deeply committed to optimizing student success.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Substitute Teacher
Bowie High School
Bowie, MD
05.2016 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided instruction for 50 + students in all subject areas.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Supervised lunchroom and recess activities.
- Led classroom activities for play-based and immersive learning.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Assisted students in ongoing projects and assignments on [Area of expertise] and conducted extra research to further understanding of topics.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Stood in for [Type] teacher for [Number] days, maintaining student progress and keeping up with lesson plans.
- Modified homework assignments based on daily progress and regional curriculum regulations.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Repeatedly requested as substitute teacher for [Type] classrooms by teachers based on excellent past referrals and trusted performance.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Assigned, explained and graded homework.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Developed rules and set goals to maintain order in classroom.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Customer Service Associate
Mac Donald Restaurant
Bowie, MD
11.2010 - 07.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
High School Diploma -
Anacostia High School
Washington, DC 07.1980 - 09.1984
Skills
Secondary education
Creative problem solving
Shared governance
Middle school education
Adaptable
Lesson plan implementation
Relationship building and management
Group and individual instruction
Discipline
Safety awareness
Group Instruction
Classroom management
Student records management
Organizational abilities
Verbal and written communication
Parent Communication
Disciplinary procedures
Timeline
Substitute Teacher
Bowie High School
05.2016 - 03.2020
Customer Service Associate
Mac Donald Restaurant
11.2010 - 07.2015
High School Diploma -
Anacostia High School
07.1980 - 09.1984