Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Sherri Byers

Receptionist
Ashdown,AR

Summary

Talented Intake Specialist offering three years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Experienced intake with over three years of experience in mental health . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience

Work History

Intake Specialist

SOUTHWEST ARKANSAS MENTAL HEALTH AND COUNSELING
TEXARKANA, AR
7/15/19 - Current
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Educated potential participants on available services and processes to engage in program.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Coordinated referrals and direct support for clients.

CASHIER

EZ MART
ASHDOWN, AR
07.2017 - 07.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions
  • Increased sales by offering advice on purchases and promoting additional products.
  • Served needs of more than one customer in busy environment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Customer Service Representative

OmniSYS
GREENVILLE, TEXAS
01.2014 - 08.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with calls in queue per minute.

Medical Receptionist

Biloxi Community Health Center
BILOXI, MS
09.2012 - 07.2015
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
  • Completed clerical duties and tasks for clinic administration.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

High School Diploma -

Napa Senior High SCHOOL
NAPA, CALIFORNIA

Skills

    CUSTOMER SERVICE

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Timeline

CASHIER

EZ MART
07.2017 - 07.2019

Customer Service Representative

OmniSYS
01.2014 - 08.2018

Medical Receptionist

Biloxi Community Health Center
09.2012 - 07.2015

High School Diploma -

Napa Senior High SCHOOL

Intake Specialist

SOUTHWEST ARKANSAS MENTAL HEALTH AND COUNSELING
7/15/19 - Current

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