Microsoft 365
Sherri Chapman
Kernersville
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
HR professional with extensive experience at iAero Airways, specializing in employee relations and engagement. Demonstrated success in streamlining onboarding processes and ensuring compliance with COBRA and FMLA regulations. Proficient in analytical reporting and fostering cross-team collaboration to drive organizational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Generalist
Cook and Boardman
Winston Salem
07.2024 - 12.2024
- Managed FMLA/LOA and Workers' Compensation processes alongside one other team member.
- Conducted onboarding, orientations, and exit interviews for all new hires.
- Assisted employees and managers with inquiries via company ticket system.
- Performed I-9 verifications for all new hires in collaboration with one other team member.
- Migrated files from Paylocity to Dayforce and updated DOT records for drivers.
HR Manager
iAero Airways
Greensboro
12.2022 - 05.2024
- Developed recruitment policies to ensure a transparent, merit-based selection process.
- Implemented electronic onboarding and recruiting procedures to enhance operational efficiency.
- Advised managers on policy adjustments for compliance with organizational standards.
- Managed benefit programs in collaboration with our contract broker as the Benefit Administrator.
- Compiled management reports to verify adherence to established policies and procedures.
- Created strategies for performance measurement, employee development, and compensation frameworks.
- Responded promptly to employee inquiries regarding policies, ensuring clarity and understanding.
- Conducted safety-sensitive onboarding, including comprehensive background checks and fingerprinting.
- Investigated workplace issues with professionalism and sensitivity, and detailed incidents in reports to senior executives.
- Maintained company compliance with local, state, and federal laws and established organizational standards.
Recruiter/HR Generalist- For 3 Locations
HIGHLINE WARREN
Greensboro
07.2021 - 12.2022
- Fostered relationships with hiring managers to understand departmental hiring needs.
- Executed all associate onboarding processes efficiently.
- Assisted associates with STD/LTD and FMLA, addressing eligibility inquiries.
- Maintained and updated organizational charts, employee handbooks, and performance evaluation forms.
- Administered performance and attendance write-ups.
- Conducted in-depth interviews with top candidates to assess skills and fit for three plants and maintain a pipeline for high-volume roles.
- Addressed harassment allegations
- Operated and maintained applicant tracking and candidate management systems.
- Investigated workplace issues with professionalism and sensitivity, and detailed incidents in reports to senior executives.
Assistant Branch Manager
Debbie's Staffing
King
04.2021 - 07.2021
- Supported daily business operations by ensuring assignments were posted and managed efficiently.
- Participated in local recruiting events to demonstrate commitment to community engagement.
- Generated weekly reports to monitor time-to-fill averages and track progress.
- Conducted weekly office meetings to align team objectives and foster collaboration.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
Certified, Senior Staffing Specialist
Debbie's Staffing
Winston-Salem
07.2019 - 04.2021
- Established pipeline of qualified candidates, achieving 80% fill goal despite challenges.
- Managed pre-employment compliance and onboarding processes for all new hires.
- Evaluated applicant qualifications through proctored testing and scoring methods.
- Processed weekly payroll and billing for multiple divisions with high efficiency.
- Conducted employment and wage verifications while attending scheduled hearings.
- Met tight deadlines while addressing multiple client staffing requests.
HR OPS Administrative Assistant/Recruitment Coordinator
SYNGENTA
Greensboro
06.2018 - 05.2019
- Managed Outlook calendars across multiple time zones to ensure optimal scheduling.
- Tracked and verified I-9 documentation for new employees using E-Verify
- Completed incoming unemployment requests
- Organized files, developed spreadsheets, faxed/scanned documents, and maintained front desk area.
- Processed expenses for HR OPS and HR Recruitment managers via Concur.
- Collaborated with job candidates, recruiters, and HR to streamline hiring processes.
- Facilitated the timely delivery of special projects to meet organizational and departmental objectives.
Regional Human Resource Administrative Assistant
SWISSPORT
Raleigh
09.2017 - 05.2018
- Created analytical weekly reports for the Regional Director via Excel and PowerPoint.
- Keyed in all personnel changes, including pay adjustments, terminations, and new hires.
- Conducted prescreening and first-level interviews for exempt and nonexempt positions.
- Managed open lines (positions) via Smartsheet, ensuring weekly station updates for the Regional Talent Acquisition Manager.
- Streamlined communication processes between U.S. stations and the Human Resource Director.
- Handled confidential documents in an organized fashion according to established protocol.
- Traveled for recruiting events to support stations in training.
- Conducted research, compiled and typed statistical reports, and synthesized information to provide excellent communication to disseminate information throughout the organization.
Regional Human Resource Coordinator
WALMART Stores Inc.
Vancouver
03.2015 - 07.2017
- Assisted in the administration of investigations to ensure thorough information gathering.
- Posted and monitored job openings, creating positions for new locations.
- Interpreted and explained human resources policies, procedures, and regulations to employees and management.
- Prepared and presented reports on resource status, utilization, and forecast to senior management.
- Prepared or maintained employment records using human resources management system software.
- Analyzed historical resource data to improve planning accuracy and efficiency for future projects.
- Provided analytical reports for the region spanning 12 markets in 7 states.
Market Administrative Assistant
WALMART Stores Inc.
Vancouver
06.2005 - 03.2015
- Supported the Market team consisting of 6 leaders.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by the management team.
- Handled confidential documents in an organized fashion according to established protocol.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases
- Assisted coworkers and staff members with special tasks daily.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries to include submitting expenses via SAP
Education
High School Diploma -
Skills
- Aviation management
- Retail operations
- Agricultural practices
- Manufacturing processes
- Employee relations and engagement
- Payroll administration
- Analytical reporting
- Unemployment benefits administration
- COBRA compliance
- ST/LT disability management
- Leave of absence tracking
- Workers' compensation oversight
- HRIS expertise
- ADP Workforce Now experience
- Dayforce familiarity
- Paylocity utilization
Certification
- GTCC- SHRM Class, 2025
- The National Association of Personnel Services- CTS, 2019
- High School Diploma
Certificates Completed
- Basic Overview of Human Resources
- Economic Factors Affecting Compensation
- Employee Relations
- Public Sector Labor Relations
- Maintaining Nonunion Status
- Risk Management
- Evaluating Strategy & Program Effectiveness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteSoftware
Windows
Android
IOS
Chrome
Languages
English
Native language
Accomplishments
· Reduced onboarding by 30% through digital transformation
· Successfully led HRIS migration from Paylocity to Dayforce
· Built talent pipelines for multi-site recruitment, improving fill rates by 20%
· Independently managed all benefits administration, including WC, COBRA, 401(k), and HSA, ensuring full coverage for the organization
Timeline
HR Generalist - Cook and Boardman
07.2024 - 12.2024
HR Manager - iAero Airways
12.2022 - 05.2024
Recruiter/HR Generalist- For 3 Locations - HIGHLINE WARREN
07.2021 - 12.2022
Assistant Branch Manager - Debbie's Staffing
04.2021 - 07.2021
Certified, Senior Staffing Specialist - Debbie's Staffing
07.2019 - 04.2021
HR OPS Administrative Assistant/Recruitment Coordinator - SYNGENTA
06.2018 - 05.2019
Regional Human Resource Administrative Assistant - SWISSPORT
09.2017 - 05.2018
Regional Human Resource Coordinator - WALMART Stores Inc.
03.2015 - 07.2017
Market Administrative Assistant - WALMART Stores Inc.
06.2005 - 03.2015
- High School Diploma,
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