Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERRI COLEY

Alpharetta,GA

Summary

Experienced Office Management and Administration Professional with twenty years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

30
30
years of professional experience

Work History

Logistic Office Manager

48forty Solutions
08.2021 - Current
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Onboarded new employees with training and new hire documentation.

Office Manager

Rollins Inc. Orkin Pest Control
01.2007 - 07.2021
  • Manage and oversee the full function of the office. Prepare and maintain customer account records. Prepare and maintain payroll data and report required information at time gathering. Maintain attendance and leave records. Prepare and process personnel paperwork. Receive and record customer payments.
  • Prepare bank deposits Audit and process invoices for services and supplies Collections: solicit payment. Prepare purchase requisitions. Provide direction and guidance to staff. Handle all customer complaints and concerns in a professional manner.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Enforced and explained HR policies to team members to cultivate compliant and satisfied workforce. Created and implemented initiatives to improve employee engagement.
  • Reviewed job applications to identify, vet and recommend optimal candidates.

Shop Administrative Executive

State Highway Administration
01.2005 - 01.2006
  • Provide administrative/secretarial support to Management and Team Leaders. Accounts Payable and Accounts Receivable. Prepare and submit payroll reports for employees. Receive, screen, and disperse all incoming and outgoing correspondence. Receive, make, route, and handle high volume of telephone calls. Established and maintained all filing systems. Purchase office supplies and maintain petty cash. Maintain attendance and leave records. Prepare and submit all personnel documents and transactions. Prepare selection plans for vacancies, entry paperwork, and pre-employment physicals for new hires. Ensure all deadlines are met and conduct follow-up. Provide outstanding customer service.

Correctional Officer

Eastern Correctional Institution
01.2002 - 01.2005
  • Provide a safe environment for the community, staff members, and inmates. Conduct security rounds to ensure security and safety. Supervise and monitor the activities of inmates. Maintain roster of inmate functions and appointments. Respond to security violations in a professional manner. Maintain working knowledge of policies and procedures. Promote a positive atmosphere for staff and inmates.

Sergeant/E-5 Food and Administrative Supervisor

United States Army National Guard
01.2002 - 01.2005
  • Veteran of Operations Enduring Freedom-Iraq. Supervised food service staff. Delegated work assignments. Supervised and monitored the preparation of meals. Ensured proper measuring and adequate portions were being administered. Supervised the use and cleanliness of all cooking equipment and facility. Provided administrative and clerical support to Sergeant First Class. Responsible for the welfare of soldiers. Prepared monthly counseling statements. Evaluated, counseled, and mentored soldiers. Promote a positive attitude towards staff and soldiers.

Sergeant/E-5 Food Service and Assistant Training Coordinator

United States Army
01.1994 - 01.2001
  • Facilitated training for six companies. Evaluated companies to ensure they were in compliance with government standards. Prepared and evaluated training schedules. Maintained, updated, and monitored contracts and files. Prepared itineraries for senior staff members and soldiers. Conducted training meetings. Maintained classified and confidential information. Interviewed soldiers qualified for various promotion schools. Conduct follow-up of soldiers attending schools. Prepared promotion orders. Briefed the Commander and Sergeant Major of the daily operations of the companies. Provided outstanding customer service.

Education

BBA -

DeVry University
Alpharetta, Georgia

Certification - Criminal Justice

Wor-Wic Tech Community College
Salisbury, Maryland

Culinary Arts

Fort Lee Culinary Arts School
Fort Lee, Virginia

High School Diploma - undefined

Parkside High School
Salisbury, Maryland

Skills

  • Customer service
  • Leadership
  • Purchase requisitions
  • Payroll and budget
  • Strategic planning
  • Scheduling
  • Staff management
  • Team building
  • Office management
  • Deadline driven
  • Project Management
  • Organizational Skills
  • Payroll Processing
  • Office Administration
  • Strategic Planning

Timeline

Logistic Office Manager

48forty Solutions
08.2021 - Current

Office Manager

Rollins Inc. Orkin Pest Control
01.2007 - 07.2021

Shop Administrative Executive

State Highway Administration
01.2005 - 01.2006

Correctional Officer

Eastern Correctional Institution
01.2002 - 01.2005

Sergeant/E-5 Food and Administrative Supervisor

United States Army National Guard
01.2002 - 01.2005

Sergeant/E-5 Food Service and Assistant Training Coordinator

United States Army
01.1994 - 01.2001

BBA -

DeVry University

Certification - Criminal Justice

Wor-Wic Tech Community College

Culinary Arts

Fort Lee Culinary Arts School

High School Diploma - undefined

Parkside High School

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SHERRI COLEY