Sherri Cummings

• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Reduced hospital readmission rates by coordinating effective post-discharge care plans.
• Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
• Enters and scans patient’s demographic and insurance information into Ubiquity (EMR)
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician & specialist as needed

• Handle resolution/inquiries from members and/or clinical team

• Assist with onboarding new employees

• Responsible in managing daily schedule for multiple providers

• Ability to support all staff and leadership in their roles

• Ability to de-escalate and resolve patient complaints

• Provide guidance / consultation to other team members

• Performs all other related duties as assigned

• Respond to patient questions in over the phone

• Send/receive patient medical records

• Place reminder calls for scheduled in home visits

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

• Conduct biometric screening test for businesses that have United Healthcare Insurance including blood pressure, glucose (blood sugar) levels, lipids (cholesterol, LDL, triglycerides, HDL), waist circumference, and body mass index. Height and weight was also be recorded. Ship via delivery services
• (UPS/FedEx) results and remaining supplies to main office.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.